Quality, Policy and Process Improvement Manager

3 days ago

Canberra, Australia Anglicare NSW ACT Full time

Canberra, Australia

Reference: 6831038

_Join a community-focused organisation and work with passionate professionals in a supportive environment, with opportunities for professional growth. _
- **Position Type**: Full Time
- **Location**: Civic, Canberra, ACT
- **Pay details-Salary packaging**:Competitive salary $115,000 -$120,000 plus 12% superannuation and salary packaging up to $ 15,900 per year.

**_ About us: _**

Anglicare is a leading provider of community services across the ACT and surrounding regions. We are committed to delivering impactful programs that support children, families, and older people. Our work is grounded in compassion, innovation, and a commitment to excellence.

**_ About the Role _**

Anglicare is seeking a strategic and values-driven leader to champion quality assurance, compliance, and continuous improvement across our Permanency Support Program. This pivotal role ensures our services meet the highest standards of child safety, permanency, and well-being, while fostering a culture of learning and innovation.

**_ As the Quality, Policy & Process Manager, you will:_**
- Lead the development and maintenance of a Permanency Support Programs' (PSP) Quality Assurance Framework aligned with Anglicare's values and standards, and the NSW Child Safe Standards.
- Ensure policies and procedures meet regulatory and legislative requirements.
- Monitor legislative changes and ensure organisational practices remain compliant.
- Conduct investigations and manage incident reporting systems to uphold practice standards.
- Implement risk mitigation strategies aligned with the organisation's framework.
- Collaborate with PSP teams to drive innovation and service refinement that enhances child safety and well-being.
- Lead continuous improvement initiatives informed by data, feedback, and sector trends.
- Promote a learning culture and measure impact over time.
- Monitor key performance indicators and prepare strategic reports for executive leadership.
- Identify systemic risks and recommend solutions for service improvement.

**_ What you will bring: _**
- A degree or diploma in Social Work, Community Services, or a related field with substantial experience in governance, policy development, accreditation requirements and continuous improvement methods.
- Strong communication, project coordination, and stakeholder engagement skills.
- Deep understanding of NSW legislation, child protection standards, and inclusive practices, especially relating to Aboriginal and CALD communities.

**_ Desirable Skills: _**
- Experience preparing for and leading audits.

** How to apply**

_ Please provide a copy of your resume and two-page pitch addressing the selection criteria, which can be found in the PD. _

** Applications close 24 November 2025**

_ Anglicare NSW South, NSW West, ACT is a child-safe organisation._
- All applicants are required to hold a current Working with Vulnerable People (WWVP) card for the ACT and a Working with Children Check (WWCC) for NSW._

_ Applicants may be required to undertake the psychometric profiling instrument. Additionally, a satisfactory National Criminal History Check will be conducted by the Anglicare team as part of the recruitment process. _

**_Join us at Anglicare (NSW South, West & ACT) and make a real difference in the lives of children and families in your community._**

Applications Close: 26 Nov 2025

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