Desktop Support Technician

1 week ago

Melbourne Eastern Suburbs, Australia Robert Half Full time

Advance your career and become exposed to some of the latest technologies with one of the nation's leading health & community service providers.

**The Company**

Our client is a highly respected company and a leader in the health & community service provider industry. They are looking for your brilliant skill as a Desktop Support Technician. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.

***

**The Role**
- Ensure customers (both internal and external) are provided with a timely and professional service.
- Continuous improvement of service and skills
- Respond to and co-ordinate the resolution of users' ICT problems
- Provide service desk support in a network environment
- Provide desktop support in a network environment
- Provide level 1 systems support and user support
- Work collaboratively with 2nd level, system administrators and ensure service continuity
- Provide training to new starters
- Assist users in the development of their software skills in a network environment
- Maintain and update documentation

**Your Skills & Experience**
- 1+ years' experience in a similar role in an enterprise environment.
- Knowledge of Office 365 Administration tools.
- Effective escalation management.
- Ability to effectively identify and resolve complex issues.
- Good verbal and written communication skills.
- Understanding of networking principles.
- Experience working with SOE.
- Experience with Sharepoint.
- Mandatory experience troubleshooting Office 365.
- Experience with Active Directory, DNS/DHCP and desktop support.
- Experience and knowledge of working within the ITIL framework

**About you**

You are extremely organised, a self-starter who can prioritise tasks in a fast-paced workplace, and you have exceptional problem solving abilities. You have achieved impressive experience to date and now you are ready to advance your career.

**What's on offer?**
- A dynamic environment with a company that promotes personal and professional development.
- A rare opportunity to make a valued contribution each and every day.
- A creative, highly energised workplace.
- The support of a fun and friendly team.
- A company which fosters a culture of success and promotes work-life balance.

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.

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