Home Lending Specialist

2 days ago

West Melbourne, Victoria, Australia APS Benefits Full time $90,000 - $120,000 per year

Why join our team?

  • Come and have fun, whilst we get the job done
  • See the difference of working in a 'for purpose' organisation
  • We will reward you for your innovation and values, not for working long hours
  • Work from home up to 40% of the time if you wish
  • Receive ongoing learning and development to keep you excited to come to work
  • Free on-site parking available, excellent public transport options
  • We are in West Melbourne, near the Vic Market and Flagstaff Gardens

APS Benefits Group Ltd is a member owned financial services business, providing a wide range of services to over 30,000 members and clients Australia wide.

Since 1905, our team have provided outstanding customer service to our members, to enable them to improve their financial wellbeing, and have peace of mind knowing that they are protected in good times and tough times.

Join our home loan lending team today and over time you will be trained in all aspects of our business that you have a desire to be involved in.

About the Role

We are seeking an experienced Home Lending Specialist, who loves what they do for clients. You may want to progress to Loans Management, and we can fulfill that goal or if you love what you do now - you'll continue to be an essential part of our close-knit team providing excellent customer experience day in day out.

Key responsibilities

  • Enter application information including personal, employment and financial details into our database
  • Process ID verification checks
  • Organise property valuations and security verification
  • Develop and maintain long-term mutually rewarding relationships with members, clients and our broker network
  • Ensure lending enquiries (via phone, website and email) are actioned quickly to maintain our reputation for delivering excellent customer service
  • You may also have a burning desire to be coached and developed into assessing and approving loan applications

What you bring to the role

  • Minimum 2 years' experience in a client service, loan processing role
  • Strong knowledge of credit policy, serviceability, and the mortgage process
  • Confident working independently and managing your own pipeline
  • High attention to detail and strong communication skills
  • Proactive, solutions-focused, and a genuine team player

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