Technology Manager

Hybrid Work Environment - We Flex to Thrive
- Exciting time to join a top 100 ASX listed business with big goals.
- Access to a great selection of benefits and corporate discounts

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**
- Siebel CRM (mandatory)
- other Enterprise/bespoke CRMs
- Telecommunication BSS
- Team Leadership

As a Technology Manager, you will take a leading role on a range of technology and/or business projects and will be a key contributor towards achieving both business goals and advancing our architecture and strategy. You are expected to be involved in all of the projects,initiatives and activities in your domain. We require a level of flexibility where Technology Managers need to be able to support both Projects and Operations at varying levels, as required.

Much of the role involves organising technical aspects of projects and operations which will be carried out by external vendors. Subsequently, skills such as vendor management and engagement are important. Additionally, you will be the System Technical Owner (STO) of our Siebel CRM,related IT Systems & COTS products, being responsible for technical direction, user access control, internal and external audits and decision making.

We have a number of bespoke CRM solutions which were built in-house over a number of years. This role would also include performing the role of direct manager and team leader for our internal CRM engineers. Responsibilities would include involvement in stand-ups, fielding (and re-directing) technical queries from the business, and guiding our staff members development to ensure they are happy, productive and engaged engineers.

From a solution perspective, success will be defined according to the following metrics:

- The clarity of solutions defined and communicated to technical resources and other stakeholders
- The degree to which the quality (and clarity) of proposed solutions minimises changes and issues during development, testing, and release
- The degree to which implemented solutions maintain and improve customer experience
- The definition of the near-term technology strategy and roadmap
- All solutions adhere to architecture standards and policies, as well as other policies and standards (e.g., TSSR, Security, Regulatory Codes etc), whilst advancing the IT & Digital target architecture and strategy

**Responsibilities**
- ** Solution Artefacts Responsibility**:

- Lead the development of projects and/or support Solution Architects with development across all involved systems.
- This could include leading the technical component of an RFI/RFP
- Solution achieves a balance of time, cost, and quality
- Minimises changes and issues during development, testing and release
- Solution maintains and improves customer experience
- Aligned toward the advancement of the BSS & Digital Enterprise Architecture
- Ensure work is communicated to technology and business stakeholders, and documented accordingly
- Adhere to architectural standards and policies, as well as other policies and standards (e.g., TSSR, Security, Regulatory Codes etc)
- As a Technology Manager, you will be required (potentially with the support of a Principal Architect) to follow the process of Architecture and Security reviews. This could include presenting to the Architecture Review Board to prove adherence to TPG Telecom’s governance processes.
- **
Platform Accountability and Responsibility** (as identified and assigned)
- Identifying risks and forming contingency plans as soon as possible
- Review and approve capacity and lifecycle reports produced by Operations
- Providing input into annual and long-range or strategic planning exercise
- Technical vendor management and solution governance
- **
Siebel CRM & other IT Systems**:

- Provide technical direction and architectural guidance relating to these systems.
- Leading L2/Vendors and an internal CRM team. Working with Service Management teams in triaging and resolving high-priority incidents & problems.
- Review and approve design on new features and ensure a high quality of code is delivered.
- Ensuring that project/business stakeholder technical/functional queries are addressed.
- Participate in Audits/Risk/Governance activities (User/Security/Privacy/Performance etc.)
- Review and approve access to users across the business.
- Review and creation of knowledge articles/process/SOPs.

**Knowledge and experience**
- 2+ years’ experience in a Technology Manager, Technology Lead, Team Lead