Service Administrator

4 days ago

Moorebank, Australia Toyota Material Handling Australia Full time

**About the Role**

The Service Administrator is charged with providing support to our customers and service teams to ensure all service orders, invoices and enquires are handled in an efficient and accruate manner.

**Key Duties & Responsibilities**
- Processing service orders and customer invoices generated by Field Service activities
- Responding appropriately to and resolving service enquiries, both internal and external
- Completing specific monthly fixed-price service invoicing
- Ensure any relevant branch operations reporting requirements are completed in a timely manner
- The ongoing integrity of PM service contract maintenance
- Maintain accurate filing and archiving systems for service documentation
- Provide stand-in support for Service Administration and Service Operations positions during annual leave and extended absences
- Be familiar with the Toyota Material Handling Australia’s Integrated Management System (IMS), ensuring all policies and procedures are implemented within the Service activity and where necessary reviewed and updated as appropriate.
- Assist with other service-related duties requested by the Branch Service Manager due to customer requirements and/or demands with business growth.
- Keeping the accounts department up to date with any customer detail changes.
- Perform other duties as requested by the Branch Service Manager as customer requirements and branch demands change with business growth.
- Assist with special projects as required

**Skills and experience**:

- Certificate III in Business Administration is desirable
- Experience working within an industrial service sector, such as the materials handling industry or similar (desirable)
- Previous experience with an ERP system (SAP) or similar (desirable)
- Intermediate computer skills - Word, Excel and Outlook
- Strong customer service skills and attitude
- Great telephone etiquette

**Our commitment**:
**About the Company**

Toyota Material Handling Australia (TMHA) is Australia’s number one forklift company and is wholly owned by Toyota Industries Corporation (TICO). We are the exclusive Australian retailer for new sales of Toyota’s world-renowned material handling equipment.

TMHA’s is a strong, financially secure business with a great future ahead and prime focus on the development of our people.

**How to Apply**

Pre-employment medical assessments, including drug and alcohol testing are a part of the Toyota Material Handling Australia recruitment process.

**_ Please note: In accordance with the Toyota Material Handling Australia (TMHA) COVID-19 safety approach, it is a condition of employment that before commencing employment all new TMHA employees must be fully vaccinated (2 shots only) with a TGA approved COVID-19 Vaccine and provide relevant evidence of vaccination (or provide a Government COVID-19 Vaccine Medical Contraindication form that has been completed by a medical practitioner)._

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