Event Intelligence Specialist

**Event Intelligence Specialist**
- **Permanent role**:

- **Surry Hills based with WFH flexibility**:

- **Be part of exciting digital growth
**About WooliesX**
As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. We’re an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform the way people live and shop.
With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online.

**About the Role;**
We are looking for talented team members who are passionate about observability, event intelligence and providing service insights & solutions that enable availability, scalability and reliability of our Always On customer facing technology.
You will be tasked with providing the metrics and framework that drive forward performance, availability and resilience of the platform, cultivating excellent operational practices and identifying automation opportunities.
You will have the unique opportunity to help drive operational excellence at WooliesX, supporting our talented and diverse teams by providing an always evolving and continuously improving event intelligence framework

**Responsibilities**:

- Drive service reliability by ensuring metrics, system and customer events are translated into accurate and informative alerts.
- Work collaboratively to ensure event intelligence best practices are maintained and set our teams up to achieve service outcomes.
- Measure and report on operational readiness of teams, MTTD, MTTR, alert outcomes and drive continuous evolution of event intelligence through implementation and tuning of informative and accurate alerts
- Share your knowledge by giving brown bags, tech talks, and evangelising event intelligence best practices.
- Maintain the integrity of end to end integration and service mapping of Application Performance Management (APM) tools with PagerDuty, ensuring alerts are triggered through to ITSM platform and automation touchpoints.
- Roll out new tools, technologies and processes that have high business impact and are used by multiple teams to improve reliability and velocity and we drive continual improvement.

**Requirements**:

- Experience with being responsible for service outcomes across a range of teams, measuring responsiveness, MTTD, MTTR, SLA adherence, driving continuous improvement and accurate reporting on service outcomes.
- Understanding of Event Intelligence best practice including hands-on experience with onboarding and maintaining users, escalation policies and schedules in PagerDuty is beneficial.
- Strong organisational and interpersonal skills, with experience developing and instilling a culture of operational maturity.
- Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive.

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
Find yourself in a job that found you If this role is not quite right but you are interested in a career at Woolworths you can **join our talent community **by registering your expression of interest here.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.