Lending Specialist Deceased Estates

**About the Role**
This role will act as a Lending Specialist in the Customer Remediation Unit, accountable for facilitating and executing a solution for accounts relating to deceased estates across all brands.

Working within a framework to identify the most appropriate course of action for resolution for all lending accounts deemed high risk by either implementing proposed solutions tool kit or where possible current embedded procedures to close, refinance or restructure lending. The role involves direct customer contact often in difficult times, it requires a strong balance of customer service and ability to effectively negotiate whilst showing a high degree of empathy and professionalism.

This role includes engaging with various stakeholders and teams across the BOQ Group.

Key Accountabilities will include:

- Review lending file and discuss with Executor/Next of Kin plan to refinance/restructure/close Loan in accordance with current processes/procedures where possible or implement plan in accordance with proposed treatment plan guidelines
- Make sound decisions and recommendations based on appropriate assessment of the customer’s ability to pay and willingness to cooperate
- Engagement with internal stakeholders regarding the lending file, customer communication and proposed strategy.
- Implementation of facility restructures in accordance with the remediation framework and the bank’s existing lending policies and procedures.
- Identify and minimise potential losses via effective action
- All high-risk lending accounts to be finalised within 8-12-month period
- Maintain a strong documentation process for audit purposes - All decisions, approvals, and documentation to be documented and filed in a shared drive for access

**About you**
- 5 years of Banking experience in the Lending environment dealing directly with Credit, Legal and Product on complex transactions
- This skill set may be suitable to experienced lenders or those with experience in Credit Risk, Asset Management Group and Collections.
- Sound knowledge of regulatory requirements, specifically NCCP and Responsible Lending.
- Attention to detail and proven ability to process administrative tasks autonomously and in a timely manner.
- Strong customer service and communication skills, both written and verbal.
- Ability to effectively negotiate whilst showing a high degree of empathy and professionalism.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02676