Application Support Manager

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

**This role is based in our Sydney office. We have a hybrid approach to work, 2 days in the office and 3 days from home.**

**What you will do as a Application Support Manager**:

- Lead the Application Support teams in delivering timely and quality support services, including after-hours on-call support
- Develop and continuously improve an operational management framework for cloud and on-premise solutions, encompassing systems, standards, processes, and procedures
- Plan and oversee the implementation of new services, establish operational acceptance criteria, and manage the transition of new technologies and platforms into production operations
- Perform key ITIL/ITSM practices, including Incident, Change, and Problem Management, serving as an escalation point for technology issues
- Ensure timely completion of support tickets with regular updates of high quality
- Develop and produce metrics, dashboards, and reports on service and budget performance, resource utilization, incident reviews, change schedules, asset allocations, and project plans
- Conduct regular service reviews, providing performance reports, trend analysis, and recommendations for operational improvements
- Manage GTS staff, including resource allocation, training, objective setting, performance appraisals, and career development
- Contribute to strategic initiatives and commercial opportunities through creative conceptual thinking and collaboration
- Ensure compliance with policies, procedures, and regulatory requirements, while providing guidance on revisions to prevent non-compliance

**What you'll need to succeed**:

- Bachelor’s degree in Computer/Software Engineering or equivalent
- Minimum 8-10 years of software-related technology experience
- 3+ years in a leadership role for Application Support or equivalent
- Agile development methodology experience
- Coordinating and mentoring experience with other engineers
- Strong analysis, design, and troubleshooting skills
- Analytical skills and conceptual thinking for operations and system planning
- Deep understanding of SQL and IIS administration
- Thorough knowledge of C# debugging
- Knowledge in Version Control Systems such as GIT
- Demonstrated empathy and a solid understanding of client needs
- Internally motivated, capable of working proficiently independently and in a team environment.
- Financial Market Knowledge: General understanding of financial market operations and the financial platform industry.
- CICD Pipelines: Experience with Azure DevOps and knowledge of Continuous Integration and Continuous Deployment (CICD) pipelines.
- Programming Proficiency: Strong programming skills in C#,.NET, HTML, JavaScript, T-SQL, Vue.js, MVC, MongoDB, and familiarity with a wide variety of languages, development tools, and methods would be highly advantageous.
- Cloud Platforms: Familiarity with Google Cloud Platform (GCP), Amazon Web Services (AWS), and/or Microsoft Azure.
- Software Development Lifecycle: Knowledge of the Software Development Lifecycle (SDLC), including best practices and methodologies.
- ITIL Certification: Possessing an ITIL Certification, demonstrating an understanding of IT Service Management best practices.

**THE HUB24 STORY**

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

**_ HUB24 Employee Benefits _**

**_ _**

**Employee Share Scheme**: Receive tax free shares on an annual basis (permanent employees only).

**Unlimited Access to LinkedIn Learning**: Learn, grow, and develop with us.

**Special Leave**: Purchase 2 extra weeks of additional leave per year on top of your standard 4 weeks, plus an extra 5 days if you use your 20 days of leave within 12 months.

**Volunteer Day**: 1 day Volunteer Day to use on your charity of choice.

**Enhanced Parental Leave**: We offer 12 weeks of paid parental leave in addition to statutory government leave.

**Flexible Working**: We work hybrid, 2 days in the office and the rest from home.

**HUBlife**: Enjoy a huge range of discounts including health, wellness and financial with our corporate partner.

**Employee Assis