Assistant Boutique Manager

Reference Code: 82767**Assistant Boutique Manager - Jaeger-LeCoultre, Melbourne**:

- Richemont- Melbourne, VIC, AU- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

**Position Summary**

To assist the Boutique Manager in developing and managing the team to develop and optimize the boutique performance and profitability, ensuring excellence in boutique operations, client service and engagement to each clientele with respect to Jaeger-Lecoultre heritage and Value.

**KEY RESPONSIBILITIES**
- Sales_
- Guiding and Managing Boutique Team to develop strong sales turnover for the boutique in accordance with the boutique strategy:

- Supervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.
- Supervise and manage staff’s usage of discount policy
- Achieve Key performance indicators defined by the Boutique Manager
- Staff Management_
- Assist the Boutique Manager in establishing and maintaining good staff relations in order to generate high level of morale
- Daily team briefing
- Assist the Boutique Manager in coach, training and developing staff effectively to their job role in order to meet the Maison’s standards and requirements.
- Communicate Company & Brand policies and Management instructions to staff in the most objective and effective manner
- Ensure adequate manpower and support to cover the boutique floor operations at all times
- Client Management_
- Satisfying customers:
- Be an alternative point of contact for any escalation of customer service matters
- Welcome & handle the clients in the respect of the Maison’s standards (In the boutique, on the phone or by mail or during events)
- Adapt its style to each client need in order to offer the appropriate service
- Advise, convince & ensure that each sales is handled accordingly

Building a long term relationship with the client:
- Ensure the prospection and the follow-up of new clients (local and international)
- Enrich the client database using the welcome cards for client and prospect
- Be force of proposal to develop client actions (phone, mailing, VIC events etc.)
- Customer Service SAV:
- Take care of each case according to the Maison’s standards
- Follow up on each case and communicate to the Boutique / Area Manager each problem
- Product/ Merchandise/Inventory Management_
- Responsible for and ensure the proper and accurate management of stock
- Reception & transfer
- Take part on inventory management / stock take
- Check that all products are correctly handled & priced
- Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
- Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)
- Boutique Maintenance_
- Maintain high standards of housekeeping in the boutique & ensure that the boutique team does the same.
- Assist the Boutique / Area Manager for maintenance of fixtures, furniture, and furnishing within the boutique and inform Boutique Manager about any major maintenance work required.
- Ensure that boutique is in adherence to work place safety, fire and health regulations as set out by the Company.
- Reporting_
- Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc)
- Other_
- Adherence & dissemination of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
- Participate actively to boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
- Remain informed on the business through magazines and regular store checks of the competitors
- Handle any other ad hoc activities

**REQUIREMENT**:

- 3 - 5 years’ in supervisory positions in Luxury Retail Environment
- Strong Management, leardership and Organizational skills
- Strong Communication Skills
- Able to operate well under pressure
- Able to demonstrate strong operational ability and people management ability
- Understanding of the local market
- Strong local network already developed
- Fluency in: English. Mandarin is a definitely a plus

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