Assistant Boutique Manager Omega Collins St

2 days ago

Melbourne, Australia Swatch Group Full time

**About OMEGA**
Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
**The Role**
The Assistant Boutique Manager will be responsible for consistently achieving sales targets, providing exceptional customer service, and fostering strong client relationships and records within the boutique. This role also involves overseeing and supporting the daily operations of the boutique while serving as a brand ambassador. Reporting to the Boutique Manager, the Assistant Manager will lead by example, assist with day-to-day operations, organise staff rostering, and manage stock inventory.
**Key Responsibilities**
- Ensure smooth boutique operations in the absence of the Boutique Manager, including roster planning and adherence to company policies and procedures.
- Review operational reports, ensure correct stock processing, and manage inventory levels.
- Handle daily and monthly reporting as required.
- Address issues impacting service, efficiency, and productivity, and assist with daily KPI reporting.
- Support the achievement of sales targets and maintain strong client relationships, including managing the client database and fostering local VIP clientele.
- Lead by example, motivate staff for optimal performance, and provide feedback to the Boutique Manager on employee performance and training needs.
- Assist in the development and training of sales employees, supporting the implementation of training programs and ensuring completion of OMEGA E-Learning modules.
- Provide operational support for Customer Service, overseeing team performance and collaborating with the OMEGA Customer Service Manager to maintain high service standards.

**Skills and Experience**
- Minimum 3 years retail experience in the luxury sector preferred
- Proven staff management experience desirable
- Tertiary qualifications in Business Administration an advantage
- Highly developed and proven customer service and client relationship skills
- Excellent organisational skills
- Excellent oral and written communication skills
- Good computer literacy skills
- Energy, drive and enthusiasm
- Impeccable grooming and presentation
- Visual merchandising flair
- Full and flexible availability
- Luxury watch industry knowledge or experience an advantage

**How to Apply**

Job Reference: SGAU00550

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