Assistant Boutique Manager Longines Collins Street

15 hours ago

Melbourne, Australia Swatch Group Full time

**About Longines**
Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.
**The Role**
We are currently recruiting a Assistant Boutique Manager for our beautiful Longines Boutique on Collins Street to support the boutique management in the areas of sales, management and leadership of the team to ensure that operations run smoothly and standards and policies are met at all times. In this role, you will be responsible for achieving sales goals, providing impeccable customer service, building client relationships and growing the boutique client list.
**Responsibilities**
People Management
- Support Boutique Manager in motivating staff to optimise performance
- Develop staff skills with Boutique Manager & SGA department heads in areas of where improvement is needed

Sales & Service Management
- Make sure the highest levels of Customer Service is being upheld throughout the store at all times
- Monitor targets for the sales team and ensure that they are met, and motivate staff to maximise their performance
- Support the Customer Service department and ensure all staffing, escalation and operational issues are properly addressed

Operational Management
- Support the Boutique Manager in the operational tasks of the boutique, including rostering, staff training, inventory planning and boutique problem solving
- Prepare regular reports for internal stakeholders
- Proactively educate yourself on product and brand knowledge via e-learning modules

Training
- Implement the sales training program with the Boutique Manager, making sure store selling skills are continually managed to the highest level
- Manage the Longines e-Learning training & Swatch Group Australia online modules, making sure the sales team are conducting trainings on time and in line with Switzerland and issues are flagged to the Boutique Manager

**Skills and Experience**
- Tertiary qualifications in Business administration preferred
- Demonstrated retail experience in the high-range product or luxury sector preferred
- Proven staff management experience
- Computer literacy skills: Word, Excel
- Excellent time and organisational skills
- Excellent oral and written communication skills
- Strong analytical and problem solving skills

Job Reference: SGAU00492

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