Assistant Boutique Manager

Chanel is a world leader in creating, manufacturing, and distributing luxury products including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We are currently recruiting an Assistant Boutique Manager for our Fragrance and Beauty Boutique in Chadstone.

ABOUT THE JOB

The Fragrance & Beauty Assistant Boutique Manager supports the Boutique Manager in leading an energetic and passionate team dedicated to creating experiences for our clients. Through a keen sense of business acumen, the Assistant Boutique Manager is responsible for all retail activities that contribute to the brand's image and leadership in the market by liaising with field, corporate, and global functions. They think 'outside the four walls' and take into account the entire client pathway. 

WHAT YOU NEED TO KNOW ABOUT THE ROLE

As an Assistant Boutique Manager, you will drive sales, growth, and an unforgettable client experience. You will ensure the boutique meets Chanel standards in every aspect, from client service to operations.

Key responsibilities: 

• Empower the team, provide feedback and show commitment to the growth and development of the team by supporting a culture of learning.  

• Support the Boutique Manager to provide coaching and mentoring to the team in areas such as client experience, sales techniques, service flows, product knowledge & expertise. 

• Role model the Chanel service standards for client experience and lead by example on the selling floor. 

• Create and maintain a client base for the boutique by pro-actively to recruiting and growing client loyalty. 

• Show passion and enthusiasm for all three categories with in the Chanel product mix – Makeup, Skincare and Fragrance. 

WHAT YOU WILL BRING

• Strong leadership and people management capabilities.

• Excellent planning, organizational, and problem-solving skills. 

• Enthusiasm, energy, and motivation to lead a team to success.  

• Open-mindedness to diversity and cultural differences along with the ability to work with team members and clients of diverse backgrounds.  

• The ability to work across a roster that covers the trading hours.

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills in luxury retail management and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more. 

Chanel is committed to rewarding people competitively and offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.  

We strongly encourage your application as we value the perspective, experience, and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer, and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.