Desktop Support Officer

3 days ago

Brisbane, Australia Axiom Technologies Full time

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

2+ years of Experience in Level 2/3 desktop support.

Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines

Keep up with Windows App and Update release information

Support MS Teams issues including video, audio, performance

Troubleshoot / find root cause for general performance issues

Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones

Office license management or troubleshooting

Keep up with release information for MS Office and security updates

Collaborate with MS Outlook app owner when required to find root cause for Outlook issues

Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.

Ability to co-ordinate with various technical groups and can fix issues remotely for the users.

Good Client management and communication skills.

Good Knowledge on browser support and management of Chrome and Edge via GPO.

Good Understanding of ITIL concept & ticketing tool.

Accurately document all work performed through ticketing system including details.

**Personal Attributes**:
Excellent End-user computing skills.

Good knowledge of Infrastructure support.

Strong analytical and problem-solving capabilities

Well organized and extremely detail-oriented

Strong customer service ethic and great communication skills, both oral and written

Passionate about delivering quality no matter what you are doing

Can work both independently and in a collaborative team-oriented environment

A self-starter, motivated to push the limits and think outside of the box

Fondness for solutions that are simple, elegant, and effective

Ability to work with and maintain confidential information

**In-depth knowledge of**:
Windows OS (e.g. XP, Vista, Windows 7, 10)

PC\Laptop hardware

PC\Laptop peripherals, including printers

Mobile devices

**Basic knowledge of**:
Active Directory

Exchange

Apple OS

SCCM

IT Qualifications

**At least two of the following**:
PC\Laptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP) certification in the desktop area

Microsoft Office Specialist (MOS) Certification

Experience in a similar role

2+ years of relevant experience.

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