Client Services Executive

2 weeks ago

Sydney, Australia Informa Markets Full time

Company Description

Centre for Aviation (CAPA), part of the Informa Group (10,000+ colleagues), is one of the world’s most trusted sources of market intelligence for the aviation and travel industry. Our unrivalled reputation for independence and integrity means you get the whole story, with powerful data and in-depth insights on the news, issues and trends that are shaping our industry. Since its establishment in 1990, CAPA has developed a formidable global network of aviation researchers and analysts located across Europe, North America, Asia and Australia. We provide Members with access to more than 1,000 News Briefs each week, as well as Analysis Reports, Research Publications and a comprehensive Data Centre with extensive company profiles, airline and airport databases, and more.

**Job Description**:
**Salary**:$55,000 - 60,000 + Super
- Work from home (in Sydney office 1 day per week at most)
- Support to create an optimal setup at home
- Part of the worlds largest B2B Events company - access to L&D, career progression, additional certifications etc.
- Employee Share scheme options
- Birthday day off
- Volunteer days
- Ability to flex hours

Improve the efficiencies and output of the Centre for Aviation (CAPA) Sales team by assisting the Account Managers and Senior Leadership Team with various administrative tasks to support the overall operation of the CAPA Membership programme and other revenue generating ad-hoc projects. The tasks involved in this role cover elements of sales support, client onboarding, invoicing accounts receivable function and the overall support of the account management team.

**Job Summary/Responsibilities**:
**Lead Management**
- Take full ownership to maintain CAPA’s inbound leads system including researching industries and providing highly qualified membership, data and events leads that can be passed on to Account Managers for actioning to drive the overall sales team revenue objectives.

**Client Services**
- Conduct client administration and onboarding processes.

**Reporting**
- Assist the sales team and CAPA senior leadership team in executing & extracting daily, weekly, and fortnightly reports.

**Extra Duties**
- Retrieving and updating information from internal databases, using Salesforce, MS Excel, and other administration systems.
- Other ad hoc administrative duties as requested.

**Qualifications**:
To be considered for this role you must:

- Have exceptional customer service skills.
- Be able to demonstrate where you have shown initiative and where this has impacted your business in a previous role.
- Be highly organised, love administration and have a high attention to detail.
- Have exceptional written and verbal communication skills.
- Be an excellent listener and communicator.
- Have excellent computer skills and a high level of proficiency in MS Office, with experience using MS Excel at an intermediate level.
- Demonstrate excellence and accuracy in data entry and database management.
- Take pride in your work.
- Be a team player.
- Have strong organisational and time management skills.
- Have a can-do attitude, and be willing to roll your sleeves up and get stuck in.

Additional Information

**Benefits**:

- Work from home (in Sydney office 1 day per week at most)
- Support to create an optimal setup at home
- Part of the worlds largest B2B Events company - access to L&D, career progression, additional certifications etc.
- Employee Share scheme
- Birthday day off
- Volunteer days

Schedule:

- Ability to flex hours
- Monday to Friday

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