Client Services Executive

2 weeks ago

Sydney, Australia CMC Markets Full time

Are you looking to kickstart your career in Financial Services?

Come be an essential part of the reason CMC Markets has received ‘Canstar’s Most Satisfied Customers’ award for 12 years running

CMC Markets has an exciting new opportunity in our Chatswood office for an enthusiastic, people focused Client Services Executive.

Why you’ll love working at CMC Markets:

- Growth: RG146 (Financial Regulatory) qualification, Linkedin learning, internal opportunities, intensive training and support from the L&D team
- Team: You’ll work alongside a large collaborative and diverse team with supportive Team Leaders and Managers that all value an amazing workplace culture.
- Social: We have our own in-house Culture Club that organises a bunch of activities such as: Parties, Dinners, Networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc.
- Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

What will you be doing?
- No cold calls The aim of this role is to support our clients, which are at the heart of everything we do.
- Act as a brand ambassador by providing excellent and high calibre client service to ensure a positive experience for all clients.
- Proactively identify opportunities to improve the client experience.
- Maintain KPI and SLA targets, both individually and as a team
- Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega).

Who we’re looking for?
- Strong customer service orientation
- Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships
- Demonstrates passion and enthusiasm for the financial services industry
- Excellent verbal and written communication skills
- Strong resilience and capacity to work with customers at a variety of different knowledge and ability in a high-volume call centre
- Customer service experience will be helpful
- Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.)

This is a full-time position, with a minimum of 40 hours per week on a rotating roster between 7.30am and 8pm.

About CMC Markets

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. In Australia, the Group also offers stockbroking services.

  • Client Service Executive

    22 hours ago

    Sydney, Australia Clemenger Group Ltd Retail Services Full time

    **Creative Activation** is a leading provider of outsourced sales/merchandising teams and mystery shopping campaigns in Australia & New Zealand. We pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment. **About the Role** We are on the lookout for our...

  • Client Services Executive

    1 week ago

    Sydney, New South Wales, Australia Xe Full time

    As a Client Services Executive at Xe, you will be responsible for working closely with our clients to provide them with the best possible currency exchange and international payment services. At Xe, we value our customers above all else, and as a Client Services Executive, you will play a key role in ensuring that every client receives excellent service and...

  • Client Services Executive

    1 week ago

    North Sydney, Australia Gidget Foundation Australia Full time

    **Client Services Executive** **Calling experienced and passionate Client Services Executives!** **About Gidget Foundation Australia** Gidget Foundation Australia (GFA) is the largest and only national provider of free specialist perinatal mental health psychological services to support the emotional wellbeing of expectant and new parents. **The...

  • Client Services Executive

    1 week ago

    Sydney, New South Wales, Australia Teradata Full time

    Company OverviewPosition OverviewThe Client Services Executive (CSE) is responsible for the opportunity identification, qualification, and closure for Teradata services portfolio - consulting, managed services, and transaction services - and Teradata as a Service offerings. CSE aligns with the Account Executives/Teams on the Services business plan and...

  • Client Services Executive

    2 weeks ago

    North Sydney, Australia Teradata Full time

    Company Overview Position Overview The Client Services Executive (CSE) is responsible for the opportunity identification, qualification, and closure for Teradata services portfolio - consulting, managed services, and transaction services - and Teradata as a Service offerings. CSE aligns with the Account Executives/Teams on the Services business plan and...

  • Client Success Executive

    1 week ago

    Sydney, New South Wales, Australia Institutional Shareholder Services Full time

    Let's be #BrilliantTogetherOverviewThe Client Success Executive role provides client service and relationship management to our Australia based clients across the wealth management market. In this role you help will manage the post-sales onboarding, product training, client service, ongoing client engagement and development of client relationships to ensure...

  • Custody Client Service

    4 days ago

    Sydney, Australia T+O+M Executive Full time

    We here at TOM Executive have partnered with a fund administration firm to recruit a Client Service Associate for their custody operations team. - Permanent role based in the **Sydney CBD**: - Flexible working from home arrangements - Salary package ranging from **$85,000 - $95,000** **What You Will Be Responsible For**: - Escalation point for queries...

  • Client Service Executive

    2 weeks ago

    Sydney, Australia BNP Paribas Full time

    CLIENT SERVICE EXECUTIVE (JOB NUMBER: C D000375) **Position Objective** To engage with clients and provide a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank's objectives such as observing controls and ensuring efficiency. **Roles and Responsibilities** - Primary point of contact...

  • Client Service Operations

    1 week ago

    Sydney, Australia T+O+M Executive Full time

    We here at TOM Executive have partnered with a leading and rapidly expanding asset management firm to recruit an Account Manager within their **Custody Specialist team**. - Permanent role based in the **Sydney CBD**: - Utilise the latest technology and have a clear career path - Flexible working from home arrangements and work life balance officered -...

  • Client Service Executive

    1 week ago

    Sydney, New South Wales, Australia Bnp Paribas Full time

    CLIENT SERVICE EXECUTIVE (JOB NUMBER: C D000375)**Position Objective**To engage with clients and provide a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank's objectives such as observing controls and ensuring efficiency.**Roles and Responsibilities**- Primary point of contact for...