Client Services Executive

4 days ago

Sydney, Australia CMC Markets Full time

Are you looking to kickstart your career in Financial Services?

Come be an essential part of the reason CMC Markets has received ‘Canstar’s Most Satisfied Customers’ award for 12 years running

CMC Markets has an exciting new opportunity in our Chatswood office for an enthusiastic, people focused Client Services Executive.

Why you’ll love working at CMC Markets:

- Growth: RG146 (Financial Regulatory) qualification, Linkedin learning, internal opportunities, intensive training and support from the L&D team
- Team: You’ll work alongside a large collaborative and diverse team with supportive Team Leaders and Managers that all value an amazing workplace culture.
- Social: We have our own in-house Culture Club that organises a bunch of activities such as: Parties, Dinners, Networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc.
- Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

What will you be doing?
- No cold calls The aim of this role is to support our clients, which are at the heart of everything we do.
- Act as a brand ambassador by providing excellent and high calibre client service to ensure a positive experience for all clients.
- Proactively identify opportunities to improve the client experience.
- Maintain KPI and SLA targets, both individually and as a team
- Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega).

Who we’re looking for?
- Strong customer service orientation
- Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships
- Demonstrates passion and enthusiasm for the financial services industry
- Excellent verbal and written communication skills
- Strong resilience and capacity to work with customers at a variety of different knowledge and ability in a high-volume call centre
- Customer service experience will be helpful
- Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.)

This is a full-time position, with a minimum of 40 hours per week on a rotating roster between 7.30am and 8pm.

About CMC Markets

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. In Australia, the Group also offers stockbroking services.

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