Client Service Executive

1 day ago


Sydney, Australia Clemenger Group Ltd Retail Services Full time

**Creative Activation** is a leading provider of outsourced sales/merchandising teams and mystery shopping campaigns in Australia & New Zealand. We pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment.

**About the Role**

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering Mystery Shopping programs for our major retail clients.

As our **Account Executive** you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service.

**Qualifications and experience**:

- Ideally you have past experience working in a retail or customer experience-based role
- Multitasker with great organisation skills
- Excellent written and verbal communication skills
- An ability to interpret and analyse data
- Intermediate level of MS Excel & PowerPoint
- A solutions focused mindset

**Tasks & responsibilities**:

- Assisting in the management of Mystery Shopping programs, including activity communications, questionnaire development, client communication, tracking and reporting
- Monitor the team against the program schedule, ensuring quality standards and procedures are followed
- Client communication & program reporting requirements
- Data validation and monitoring data quality and integrity
- Managing validation team budget, spend and day to day organisation
- Actioning program updates - administration of store, hierarchy and distribution lists

**Benefits**:

- Flexible work life balance with a hybrid office / WFH occasionally
- Fantastic agency office culture
- Regular team catch-ups
- Ongoing skills and professional development
- The opportunity to grow with the business

**Interested?**

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard

**Salary**: $70,788.93 - $80,583.61 per year

**Benefits**:

- Travel reimbursement

Schedule:

- Day shift
- Flexible hours
- Weekend availability



  • North Sydney, Australia Gidget Foundation Australia Full time

    **Client Services Executive** **Calling experienced and passionate Client Services Executives!** **About Gidget Foundation Australia** Gidget Foundation Australia (GFA) is the largest and only national provider of free specialist perinatal mental health psychological services to support the emotional wellbeing of expectant and new parents. **The...


  • Sydney, Australia T+O+M Executive Full time

    We here at TOM Executive have partnered with a leading and rapidly expanding asset management firm to recruit an Account Manager within their **Custody Specialist team**. - Permanent role based in the **Sydney CBD**: - Utilise the latest technology and have a clear career path - Flexible working from home arrangements and work life balance officered -...


  • Sydney, Australia BNP Paribas Full time

    CLIENT SERVICE EXECUTIVE (JOB NUMBER: C D000375) **Position Objective** To engage with clients and provide a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank's objectives such as observing controls and ensuring efficiency. **Roles and Responsibilities** - Primary point of contact...


  • North Sydney, Australia MGA Insurance Group Full time

    **DO YOU ENJOY CUSTOMER SERVICE, SALES AND ARE YOU LOOKING FOR A CAREER, NOT JUST A JOB? APPLY NOW...** - **Join a thriving financial services business as a Client Sales Executive, providing service to a panel of SME clients. Industry recognised training, formal qualifications and a three-year career plan will have you well placed for a long & prosperous...

  • Client Executive

    1 week ago


    Sydney, Australia SenatSHJ Full time

    **Client Executive (Sydney or Melbourne)**: We are looking for a Client Executive/Senior Client Executive to support our consulting teams on client projects, research, strategy, and campaign/content delivery. This role is an excellent stepping stone into a consulting role, where you will learn fundamental consulting skills including completing consulting...


  • Sydney, New South Wales, Australia RWR Executive Full time $90,000 - $120,000 per year

    The Brand Join one of Australia's most established luxury fashion houses, admired globally for its distinctive design, premium fabrics and strong international presence. Known for its modern yet timeless collections, this label has boutiques across major fashion capitals as well as in Australia's most exclusive retail precincts. The new Chatswood Chase...

  • Client Executive

    3 days ago


    Sydney, Australia Aon Corporation Full time

    Posting Description: - Manage a portfolio of mid-market, multi-state and national clients - Identify new opportunities for growth - Be part of a collaborative and experienced national team **Workers’ Compensation Consultant / Client Executive** Our Human Capital practice focuses on the provision of Consulting and Advisory services to our portfolio of...

  • Client Executive

    3 days ago


    Sydney, Australia Aon Full time

    Identify new opportunities for growth - Be part of a collaborative and experienced national team **Workers’ Compensation Consultant / Client Executive** Our Human Capital practice focuses on the provision of Consulting and Advisory services to our portfolio of valued corporate clients within Safety, Accident & Health, Life, Workers’ Compensation...

  • Client Executive

    2 weeks ago


    Sydney, Australia Aon Corporation Full time

    Posting Description: - Career development opportunity, build your insurance career on a global scale - Opportunity to work on a key portfolio and develop technical expertise - Be part of a driven, technically-proficient and well-respected client service team **Client Executive, Global & Corporate - Global Client Network** A core Client Segment within Aon...

  • Client Executive

    3 weeks ago


    Sydney, Australia News Corporation Full time

    We currently have an opportunity to join our Retail and Digital Growth team in Sydney as a Client Executive. This role involves supporting advertising solutions for clients, including bookings, media plans, competitive reports, and more. You will assist in developing bespoke proposals, undertake market research, monitor campaigns, and support administrative...