Patient Support Coordinator

3 days ago

Richmond, Australia easykind Full time

**About us**:
At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. As a rapidly growing start-up founded by patients, for patients, we are thrilled to welcome new members to our exceptional team.

We're a passionate, goal-driven team with the mission of providing a 5-star service whilst providing the most cost-effective solution to high quality plant based medicine in Australia. We don't want to be the everyday medical clinic, instead bringing relatability and friendliness mixed with a level of professionalism to simplify the process for our patients

**About the Role**:
**Key Responsibilities**:

- Provide accurate information and support to patients, ensuring a positive experience.
- Work closely with our clinical team to address and resolve patient issues.
- Advocate for patient needs and preferences, aligning with easykind's values.
- Provide patients with a 5-star easykind experience by being detail-oriented, patient-focused, and transparent in expectation setting.

**What We're Looking For**:

- Proven experience in customer support or a similar role.
- Exceptional communication and problem-solving skills.
- Ability to handle sensitive information confidentially.
- Patience and a positive, empathetic attitude towards patients.
- Experience in a mental health or healthcare-related role is highly preferred, demonstrating an understanding of the unique needs and sensitivities of patients in these settings.

**What We Offer**:

- A chance to be part of a growing industry with immense potential.
- An inclusive and supportive work culture (it's a pretty elite crew).
- Competitive salary with pathways for promotions and new roles.
- Opportunities for professional growth and development.
- At easykind, we believe diversity fuels innovation. We're committed to creating an inclusive environment where everyone - regardless of background, identity, or experience - feels valued and empowered. We celebrate differences and strive to build a team that reflects the patients we serve. If you're passionate about compassionate care and are ready to join a forward-thinking team, we can't wait to meet you_

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