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Member Benefits Operations

3 weeks ago

Greater Adelaide SA, Australia RAA Full time

**Exciting opportunity to join SA’s most trusted organisation**:

- **Full-time permanent position based in Adelaide CBD with WFH opportunities**:

- **High-performance team | Fun, inclusive & supportive culture**

An exciting opportunity to be responsible for the success of our Member Benefits program by delivering invaluable insights and operational support. Through continuous improvement and strategic program development, the aim is to cultivate a larger base of loyal, engaged, and rewarded members, ensuring sustained growth and relevance. In addition, you will:

- Coordinate the onboarding process for new member benefits partners, ensuring compliance with legal, cyber and tracking requirements.
- Track consumer behaviour trends and elevate opportunities to align offerings with evolving members needs and enhance satisfaction and program engagement.
- Use a data-led approach to identify trends in member transactions and identify initiatives to increase member engagement.
- Build and maintain strong working relationships with partners, suppliers, and internal and external stakeholders to get the best outcomes for the partner, RAA, and members.
- Plus much more, found in the position description **here**.

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

- Tertiary qualification in Business Administration, Marketing, or a related field.
- Previous experience in operations, analytics, or marketing coordination essential.
- Sound understanding consumer loyalty programs and understanding of customer behaviour dynamics.
- Strong understanding of membership concept and value delivery.
- Knowledge and understanding of the SA market.
- An eye for details and penchant for tech and analytics.

**About us**

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

***

**Benefits**

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan