Member Governance Manager

7 days ago

Greater Adelaide SA, Australia RAA Full time

**Thrive in a culture defined by its values and people**:

- **Full-time permanent position based in Adelaide CBD**:

- **Flexible work life balance, including WFH**

**Your new opportunity**

This role is dedicated to driving positive change by developing, implementing, and maintaining effective and best practice member Policies, Procedures and Frameworks. This will not only ensure compliance with industry regulations and organisational strategies, but actively enhance the member and employee experience. In addition, you will:

- Provide coaching, training, and ongoing development opportunities to enhance the skills and capabilities of the team and stakeholder network.
- Ensure Policies, Procedures and Frameworks are developed in such a way that not only meets but exceeds minimum standards required by Regulators.
- Collaborate with key stakeholders to continuously improve Policies, Procedures, Frameworks and reporting to ensure alignment with organisational objectives.
- Prepare regular reports and presentations highlighting performance metrics, trends, insights, and activity.
- Monitor regulatory changes, industry standards, and internal governance requirements to ensure Policies, Procedures and Frameworks remain current and compliant.
- Plus, much more found in the position description **here**.

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

- Dispute resolution, negotiation or mediation experience required.
- Comprehensive knowledge of relevant compliance standards, legislative requirements and industry codes and best practices for member Polices, Procedures and Frameworks.
- Proven experience working with, and influencing, stakeholders in a professional environment is essential.
- Analytical mindset with the ability to derive insights from member data and implement data-driven solutions.
- A team player with integrity to align with company values.

**About us**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

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