Customer Service Representative

1 week ago

Carole Park, Australia Sunny Queen Pty Ltd Full time

**Introduction**:
At Sunny Queen, we are all about eggs With over 90 years "eggsperience" in the industry, we are passionate and committed to providing quality products whilst ensuring the welfare of our hens.
Sunny Queen Farms is one of the most well-known and well-loved food brands in the country. From humble beginnings at a local farmer’s market, you can now find a range of Sunny Queen products in most supermarkets across Australia. Our products can also be found in cafes, restaurants, airlines, aged care and many more channels, and are also available in a number of overseas markets.
Our vision is to lead the positive evolution of the egg industry for generations to come.
We aim to deliver healthy, nutritious, tasty, and Australian made food which is easy to use and helps consumers to feel good about their choices. That’s why we offer the goodness of eggs in many shapes and sizes: from fresh eggs to liquid egg products and even a ready-made frozen range - we have something for everyone
We also understand the responsibility that we have to our people, our hens, our customers, and our communities to strive to continuously improve all our practices for the benefit of all.
A career at Sunny Queen means becoming part of a team culture that recognises people development as crucial to our overall long-term success.
Why not join the team that brings a smile every day to millions of people
**Description**:
About The Role
We’re now seeking a proactive Customer Service Representative to join our Customer Service team at our Carole Park site. Reporting directly to the Customer Service Manager, you will manage customer orders, enquiries, and complaints, while coordinating call and delivery schedules across State and National Business Units.
**Hours**:
Monday to Friday, 38 hours per week. Availability required between 6:00 am and 6:00 pm.
**Key Responsibilities will include, but are not limited to**:
Handle inbound customer calls
Maintain customer call/delivery schedules
Receive, log, and process customer complaints
Provide sales support for the field sales team
Maintain and manage data, including customer information relating to CRM
**Skills and Experiences**:
**To be successful in this role, you will have**:
Experience in customer service or administration, preferably with data processing and call center exposure
Intermediate computer skills, including Microsoft Office Suite and CRM systems
Excellent verbal and written communication skills
Ability to build rapport with customers and maintain a professional approach
Strong geographical knowledge of Australia
What can Sunny Queen offer you?
A great workplace culture with monthly business morning teas
A paid day off each year to celebrate your birthday
Work-life balance in a hybrid role
Discounted Staff Eggs and Egg products
Free onsite parking
Reward and Recognition program
Annual Salary Review Process
Opportunity for personal and professional development
Pool table in your lunchroom
No agencies please.

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