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Quality Control Analyst

2 weeks ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**

**Key Responsibilities**:

- Quality assurance checks on Retail Branch Network originated customer profiles
- Prepare monthly reporting to the Retail Network Leadership Team to identify customer profiles that need to be remediated and provide insights into recurring problems
- Fulfil relevant reporting obligations as required.
- Liaise with internal departments to improve capability, processes and controls to reduce errors
- Support with any/all activities related to the fulfilment of the AML obligations for the retail bank
- All other duties as directed
- Exemplify the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking.

**About you**
- 1 to 3 years’ experience in Banking or Finance
- Team player with a strong work ethic and customer focus
- Ability to communicate effectively and professionally
- Ability to maintain confidentiality of customer information in line with internal policies
- Ability to maintain call quality standards and attention to detail
- Ability to work within defined policies and procedures
- Ability to multi-skill and remain open-minded, agile and flexible in a dynamic environment
- Highly adaptable with a willingness to respond to the changing needs of the business, its customers and its people
- Ability to assist with ad hoc AML/KYC tasks
- High degree of detail orientation
- Able to prioritise tasks and meet deadlines in a dynamic environment
- Excellent interpersonal skills

**About Us**
Bank of Queensland Group is a truly unique group of challenger brands providing a genuine alternative to Australian financial services customers and employees - with a multi-brand proposition.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02927