Relationship Specialist, Property Claims Trades

**Relationship Specialist, Property Claims Trades**(**Job Number**:250000RB**)**

**Description**

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

**About the role**

The purpose of this role is to provide comprehensive supplier performance management, governance expertise, and oversight within the Insurance business. The role supports the Property Assessing Department by ensuring adherence to processes and procedures across the Property Assessing and Repair functions. It is designed to positively influence performance objectives, including cost, quality, and supplier management, ensuring that suppliers consistently exceed the expectations of our members and contribute to the successful delivery of the objectives of the RACQ.

**Key responsibilities**:
We are seeking a skilled leader to deliver exceptional outcomes for our members, work with our trade suppliers, negotiate and influence to improve service delivery.
- Develop and maintain strong relationships with goods and service suppliers, establishing strategic alliances to drive cost reduction, cost mitigation, sustainability goals, and improved member experience.
- Collaborate with Group Procurement and Legal teams to develop strategies, manage risks, and ensure that sourcing and tendering arrangements are compliant.
- Utilise the Supplier Performance Framework to ensure RACQ achieves optimal outcomes from claims suppliers, consistently aligning with performance objectives and strategy.
- Support the development and implementation of audit frameworks designed to align with performance objectives and the overall strategic goals of the organisation.
- Monitor member feedback proactively and take action to address any issues with suppliers.
- Collaborate closely with operational teams and suppliers to maintain and enhance the member experience.
- Identify commercial opportunities, including negotiating and sourcing new categories, to enhance member experience and service quality.
- Report on adverse audit findings and identified opportunities, presenting these findings to both internal and external stakeholders to drive improvement initiatives.

**About you**:

- Commitment to a Fixed Term Contract 12 months, full time hours
- Experience or qualifications in Business, Finance, Supply Chain, Claims Operations or building trade, construction management, quantity surveying.
- Ability to build and maintain strong stakeholder relationships, both internal and external.
- Solid understanding of financial and commercial processes with strong commercial acumen to drive business objectives.
- Demonstrated experience in accurately quantifying loss and understanding repair practices and procedures.
- Strong analytical skills with strong attention to detail, capable of conducting desktop and remote audits and generating accurate reports.

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Commitment to a Fixed Term Contract 12 months, full time hours
- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultura