Customer Liaison Officer

Employment
Information
Package

Customer Liaison Officer

Position number: POS1057

Enquiries:
Name: Mark Jeffrey
Position: Coordinator Administration and Customer Service Town Hall, 18-28 St John Street Launceston
Phone: 03 6323 3630

T 03 6323 3000

Contents

Introduction 3

City of Launceston Organisational Directory 4

Organisational Values 5

Information for Applicants 6

Recruitment Steps 7

General Conditions of Employment 8

Position Description 9

Address all correspondence to:
Manager People and Culture
City of Launceston
PO Box 396
LAUNCESTON TAS 7250

(.doc/.docx), PDF (.pdf), TIFF (.tiff), JPEG (.jpg) or Excel (.xls/xlsx) formats.

2

2

Introduction
**Launceston is the regional hub of Northern Tasmania and**
**enjoys a rich natural and social history. Located at the head**
**of the picturesque Tamar Valley, the Launceston region is**
**renowned for its award-winning wines, gourmet dining**
**experiences, magnificent natural features and friendly**
**residents. Our city is human scale. A series of green and**
**wild spaces linked by heritage streetscapes and thoughtful**
**adaptions. A real blend of old-world and new, tradition and**
**innovation.**

The City of Launceston municipal area covers an area of 1,405
square kilometres with a population of around 71,000 residents.

The City of Launceston is Tasmania’s largest municipal council in
terms of population and revenue. Launceston boasts all the
major facilities of a much larger city, many of which are owned
and operated by the City of Launceston.

The City of Launceston is served by 12 Councillors, including the
Mayor and Deputy Mayor.

Click here to view City of Launceston’s strategic and annual
reporting.

3

City of Launceston
organisational chart

The City of Launceston is recognised as
an Employer of Choice by the Tasmanian
Government.

An Employer of Choice
is a workplace that demonstrates
contemporary workplace practices and
provides outstanding support for its staff.

The Council employs around 570 employees
across a range of responsibilities.

Employment information package 4

Organisational values

**At the heart of our organisation are our four organisational values.**
**Our employees are expected to adhere to, support and promote our**
**values at all times.**

Our aim is to attract and retain people who share our values and want be a part of our positive
they are a good fit for you.

WE CARE
OUR PEOPLE ABOUT OUR
MATTER COMMUNITY
- We value clear and open - We take pride in our work and
communication pursue a standard of excellence
- We support and en courage each - We genuinely listen, and value
other collaborative relationships
- We respect diversity - We strive towards the best
- We recognise individual needs, outcome for our community

experience and strengths - We make responsible and
sustainable decisions

WE BRING AN WE GO HOME
OPEN MIND SAFE AND WELL
- We actively seek opportunities to - We show care for people and look
continuously improve out for one another
- We respect and explore different - We speak up and support others to
ideas and perspectives be healthy and safe
- We embrace change that leads to - We take personal responsibility for
positive outcomes our own health and wellbeing
- We value innovation and creativity - We value work-life fit

Employment information package 5

Information for applicants

opportunity employer. Our documentation:
workforce is diverse, inclusive, 1. Covering letter

flexible and family-friendly. 2. Statement addressing the selection criteria (highlighted criteria
only)
We value the different
backgrounds, skills and 3. Resume

contributions of all employees The online Application for Employment can be accessed here
and treat each other and our (you will be asked to attach your supporting documentation)***
community with respect. 1. Your covering letter should introduce you and explain why you

of Launceston to be accessible 2. All recruitment and selection decisions are based on merit. The
If you are interested in this role relevant experience, alignment with organisational values and
but have concerns about your work attitudes is selected for the position. Selection is based on

before submitting your criteria identified in the position description. The position
description is included later in this information kit.

The selection criteria consists of the qualifications, knowledge,
skills, attitudes and abilities required to successfully perform
the role. You must provide a statement that addresses each
highlighted selection criterion for the role. Your statement
should include examples that demonstrate how you meet each
criterion.

Please see information here on how to address the Selection
Criteria.

3. Your resume should provide details of your qualifications, work
history, special skills, training and competency details and
referees, plus any other information that may support your
position titles, addresses and telephone numbers of at least
two work referees.

If we can assis