Customer Service Administrator

2 days ago

Launceston, Tasmania, Australia Steel-Line Garage Doors Full time $45,000 - $60,000 per year

BX Bunka Australia, specifically Steel-Line Garage Doors is looking for a competent individual to fill the role of Customer Service Administrator on a permanent full-time basis working out of their Launceston Branch.

Duties and responsibilities:


•    Answer and direct incoming phone calls, ensuring messages are accurately conveyed while maintaining confidentiality.


•     Support financial processes by coding invoices, verifying delivery documents, and ensuring timely payment matching and invoice submissions.


•     Assist the Manager in handling branch petty cash responsibilities.


•     Prepare and distribute customer invoices, ensuring they are posted promptly.


•     Provide assistance with job management, material procurement, and document preparation.


•     Ensure high accuracy in all data entry tasks.


•     Coordinate appointment schedules when necessary.


•     Maintain organised filing systems for easy retrieval of documents.


•     Help coordinate service schedules for technicians and ensure accuracy in subcontractor invoices.


•     Manage incoming mail and compile outgoing mail for weekly dispatch to Head Office.


•     Attend meetings when requested and document key notes and action items.


•     Archive records according to legal and organisational requirements.


•     Stay informed and comply with company policies, procedures, and internal systems.


•     Undertake additional duties as assigned by management.


•     Data/Order Entry.


•     Builder Liaison.


•     Scheduling.

The successful candidate will have:


•     A level of skills commensurate with 2-3 years of administration experience.


•     Strong technical and problem-solving skills and setting of priorities.


•     Demonstrated ability to exercise good time management.


•      Excellent interpersonal skills.


•      Sound coordination and communication skills.


•      Computer skills are essential.

Our amazing business growth demonstrates that our simple philosophy of having great people and great partners, works.

If you are looking for a rewarding career and believe you are the right person to fill this position, please submit your resume and cover letter.

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