Customer Service and Sales Representative

4 days ago

West Perth, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

TSA is looking for passionate customer service professional to support one of Australia’s leading electricity and gas company. With an impressive customer base of over 1 million gas and retail customers across Australia, our client has remained ahead of the industry by simplifying energy for their customers, offering affordable innovative solutions and giving back to the community through renewable energy solutions.

**Job Description**:
**What Your Day Will Look Like**

You will make and receive calls from new and existing customers all over Australia, and discuss their energy services. We will teach you everything you need to know about being a call centre representatives and how we are connecting with customers Australia wide.

**Overview**
- This is a Full Time role, 38 hours per week with shifts **Monday - Friday**:

- You will be required to work 1 Saturday each month - you then get a day off in the week to substitute this
- Our hours of operation are 6am to 6pm
- Full, paid training will be provided
- Once probation is passed, you will move to a hybrid work model, working from home and in the office
- Training will commence on the **12th September**

**What incentive can you achieve?**
- Team members are taking home on average between $100 - $300 in commission per fortnight on top of their base meaning you earn over your base salary

**Perks of the Job**
- Hybrid work options available once probation is passed - **work from home** and in the office
- Continued support through one on ones coaching and group training
- We promote our leaders, trainers and coaches from within so TSA is a great organisation to grow and develop
- % discounts at local cafes and gyms
- Daily prizes and rewards in forms of cash, tech prizes and time off
- Retention bonus each year

**Salary**
- $46,600 + Super + Incentives
- Rising to $48,000 + Super + Incentives after 3 months

**Qualifications**:
**Are You Ready?**

No experience necessary as full training is provided, you just need a passion to deliver exceptional customer service. We are looking for a can-do positive attitude, and someone who is always ready to try new things and grow with TSA.

**If this sounds you, please submit your resume and we will be in contact**

Additional Information
**Check out our social media pages**:

- Instagram: tsa_group_

In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.

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