Customer Service Representative

1 week ago

West Perth, Australia VetPartners Full time

**CUSTOMER SERVICE REPRESENTATIVE - WEST PERTH**

Are you passionate about animals and love helping people? Vetpartners is looking for enthusiastic and experienced customer service professionals to join our friendly Central Reception team in our brand-new West Perth premises.

This is a fantastic opportunity to be part of a supportive, animal-loving environment where your communication skills and customer focus will make a real impact across multiple veterinary brands.

**Why You'll Love This Role**

This isn’t your average call centre job. Here’s what makes it special:

- You'll be supporting real people and their beloved pets, not pushing products or reading from scripts.
- You’ll work with a close-knit, friendly team who genuinely care about each other and the clients we support.
- You’ll be part of something bigger—backing the teams at Vetwest, One Cancer Care, Adelaide Vet and more.

Every call is a chance to make someone’s day a little easier—and that’s something to feel proud of.

**What You'll Be Doing**
- Answering inbound calls and helping clients with bookings and enquiries
- Making outbound calls for appointment reminders and follow-ups
- Scheduling across multiple veterinary hospitals
- Handling complaints with care and problem-solving skills
- Supporting with data entry and general admin tasks

**Who You Are**

We’re looking for **empathetic, people-loving problem-solvers** who:

- Have previous experience in customer service
- Are clear, confident communicators (especially on the phone)
- Are tech-savvy and great with detail
- Stay calm and compassionate under pressure
- Love working in a team and are always keen to learn
- Are reliable, adaptable, and take pride in doing a great job

**Bonus points if you have experience in a veterinary, medical, or animal-related field**

**What We Offer**
- Full-time or part-time hours—your choice
- Flexible shifts between 7:00am and 5:30pm, Monday to Friday
- A stunning, brand-new office in West Perth
- A team that supports, celebrates, and laughs together
- Comprehensive training and genuine opportunities to grow
- 4 weeks annual leave + generous staff discounts
- Employee Assistance Program, Fitness Passport, and more perks

If you’re passionate about helping people, love animals, and want to be part of a workplace that _feels good to walk into every day_—we want to hear from you.

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