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Customer Service Agent

3 weeks ago

South Yarra, Australia Boxie24 Autstralia Full time

**About Boxie24**

We offer clever, economical and ecological storage solutions for urban people. We are now present in 36 cities, 4 countries and are continuously expanding to new locations. To help us grow our business in Australia, we are looking for an English-speaking **Sales & Customer Service Agent**.

**Your tasks**
- Conduct sales calls and close leads (no cold calling)
- Develop and qualify leads, resulting in high quality lead generation and conversion (both B2B and B2C)
- Build and maintain partnerships with customers and drive customer satisfaction through superior service and execution
- Independently solve customer service cases, schedule pick-up and return appointments with customers
- Conduct customer satisfaction surveys
- Support the daily logistics processes

**Our promise**
- Work with a young and dynamic team of entrepreneurs
- Make a real impact: help grow the business & immediately see the results of your work
- An international team of highly talented people (e.g. ex-BCG, ex-Google, ex-Deloitte)

**Who we are looking for**
- English native speaker / native level
- Very good communication skills
- Proactive and independent
- Hands-on mentality

**Interested? **Send us your CV and we will get in touch with you shortly.

Schedule:

- Day shift

Ability to commute/relocate:

- South Yarra, VIC 3141: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person