Customer Experience Agent

2 weeks ago

South Yarra, Australia Scanlan Theodore Full time

About us:
Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company.

An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations with a contemporary perspective. Refined aesthetics and continued innovation are reflected through every asset of the organisation, seasonal collections, customer experience and culture.

About the role:
In this role, you will be required to:

- Expert in customer experience and demonstrates clear problem-solving and resolution skills
- Naturally creates loyal customers with a positive and professional attitude
- Highly organised and efficient, with attention to detail and the ability to work under pressure
- Team player and establishes workable and effective relationships with all colleagues
- Proactive and agile approach to role, with an eagerness to learn and improve

To be successful in this role you need to meet the following essential skills and experiences:

- 2+ years relevant experience in a similar role in luxury fashion
- Advanced decision making, communication and problem-solving skills
- Exemplary work performance history
- Exposure to online retail with particular use of Shopify, Apparel21, Zendesk or Microsoft Office 365 or similar, preferable

Our offer to you:

- Competitive salary package
- Opportunity to work with a talented and passionate team
- Future progression opportunities
- Generous staff discounts

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

Please note only applicants who are successful will be notified.

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