Metering Services Officer

1 week ago

Maroochydore, Australia Unitywater Full time

Are you a natural born problem solver and passionate about customer experience?
- Manage complex metering and billing investigations
- Based at our Maroochydore office with the flexibility to work some days at home

**About us**:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

**About the role**:
This is an exciting 12 month contract opportunity to be part of our Customer and Community Business Unit and join our specialist Metering Services team managing complex metering and billing investigations, implementing data integrity measures and process improvements affecting billing and developing key relationships across the organisation. Key accountabilities will include:

- Investigate, analyse and resolve escalated meter and billing validations to ensure integrity of the data for billing.
- Facilitate accurate investigation of data and calculations for account adjustments for missed, misread meters, concealed leak allowance requests through to customer resolution, aligned with internal policies and procedures.
- Monitor the Smart Meter device platform/s and coordinate work requests for the investigation of device connection issues, identification of customer side leaks through to customer notification and assist in implementing process improvements.
- Ensure compliance with all legislation, approved standards, policies and procedures relating to rating and property practices and processes.

**About you**:
To contribute to Unitywater’s values of Reliability, Safety, Honesty & Integrity, Efficiency, One Team, Innovation, you will demonstrate the following skills and qualities for the role:

- Demonstrated experience in the delivery of a high level of customer service to internal and external customers.
- High level of accuracy, numeracy and communication skills.
- Demonstrated initiative and motivation, and the ability to plan and prioritise own workload with mínimal supervision to meet deadlines in a fast-paced environment.

**Working at Unitywater**:
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

**Proudly Unitywater**:
Applications close: Sunday 9 October.

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