Patient Liaison Officer

3 days ago

Clayton, Australia Monash Health Full time

Job Requisition ID: 4213
- Legal Entity: Monash Health
- Location: Clayton, VIC, AU, 3168
- Employment Type: Part Time
- Posting Date: 17 Apr 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**About the Role**

The role on offer is for a Patient Liaison Officer - part time, ongoing to work at Monash Medical Centre Clayton. The working days will be Monday, Tuesday and Saturday. This role in the Revenue Services team is crucial for ensuring correct patient classification and maximising revenue to Monash Health. Your responsibilities will include:

- Speak with patients and their families regarding their election choices and completing appropriate paperwork (Private, TAC, WorkCover, Medicare Ineligible, Veteran Affairs)
- Perform private health eligibility checks
- Liaise with clinical staff for information on a patients status as well as completion of required certificates
- Ensure all paperwork is completed correctly and submitted to Revenue Services in a timely manner
- Update iPM and PBRC with up-to-date information as needed

**About Us**

The Patient Liaison Officers (PLO) are part of Revenue Services in the Finance department and work across the 6 major campuses. This is an on-site role requiring effective communication with patients, families, clinicians, insurers and colleagues. The Patient Liaison team work across all 7 days as needed at each site.

**About You**
- Experience in a customer service role or a similar field, and the ability to strike up a conversation with anyone.
- Strong verbal, written, and interpersonal skills are required, including the ability to report and present information effectively.
- You should also be able to demonstrate the ability to work both independently and as part of a team, prioritize tasks, and meet deadlines.

For a confidential discussion and to explore the opportunity further,**please call Tahnee on 95946441.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close: May 1st, 2025

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