Patient Liaison Officer

7 days ago

Clayton, Australia Monash Health Full time

Job Requisition ID: 6089
- Legal Entity: Monash Health
- Location: Clayton, VIC, AU, 3168
- Employment Type: Full Time Fixed Term (Parental Leave)
- Posting Date: 23 Oct 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**About Us**

The Patient Liaison Officers (PLO) are part of Revenue Services in the Finance department and work across the 6 major campuses. This is an on-site role requiring effective communication with patients, families, clinicians, insurers and colleagues. The Patient Liaison team work across all 7 days as needed at each site.

**About the Role**

We are currently hiring for 2 x Patient Liaison Officer roles:

- Position 1 is for a Patient Liaison Officer - full time - 12 month fixed term (maternity leave cover ending 08 November 2026) to work at Monash Medical Centre Clayton. The working days will be Monday-Friday.
- Position 2 is for a Patient Liaison Officer - part time - ongoing (permanent) to work at Monash Medical Centre Clayton. The working days will be Monday, Wednesday, Thursday and Friday.

Both roles may require working at any of our other sites at times. This role in the Revenue Services team is crucial for ensuring correct patient classification and maximising revenue to Monash Health. Some of your responsibilities will include:

- Speak with patients and their families regarding their election choices and completing appropriate paperwork (Private, TAC, WorkCover, Medicare Ineligible, Veteran Affairs)
- Perform private health eligibility checks
- Liaise with clinical staff for information on a patients status as well as completion of required certificates
- Ensure all paperwork is completed correctly and submitted to Revenue Services in a timely manner
- Update iPM and PBRC with up-to-date information as needed

**About You**
- Experience in a customer service role or a similar field, and the ability to strike up a conversation with anyone.
- Strong verbal, written, and interpersonal skills are required, including the ability to report and present information effectively.
- You should also be able to demonstrate the ability to work both independently and as part of a team, prioritize tasks, and meet deadlines.

**Position Description can be**found here**

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close November 6th, 2025.

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