Ecommerce Administrator

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

- Grow your career with tailored development programs
- Thrive your way with flexible work options
- Make your mark in a high-performing, values-led team

**Independent Brands Australia (IBA)** is the retailer arm of **Metcash's** liquor pillar. We're the largest network of independent liquor retailers in Australia, supporting Cellarbrations, The Bottle-O, IGA Liquor, Porters Liquor, Thirsty Camel and Duncans.

At IBA, being part of something bigger means making a real difference to local retailers, businesses and the community. We support a wide range of independently owned liquor stores, helping them compete with the large chains and thrive in a dynamic market.

When you join the IBA network you’re not just working with a family business, you’re getting backed by the strength of the Metcash Group. Whether you're on the retail floor, in store support or behind the scenes, you're helping to champion successful independents across Australia.

**About the Opportunity**

Joining the team on an initial **6-month Fixed Term Contract,** this role plays a key part in powering smooth and efficient e-commerce operations. It manages live reporting tools and the Wynshop platform, ensuring stores are set up and maintained seamlessly. The role collaborates with the Metcash Retail Technology team to coordinate store builds and retailer activations, supports product data accuracy, and troubleshoots Point of Sale issues. It also provides hands-on support during order processing and fulfillment, especially during hyper care periods, and ensures reliable integration with third-party delivery providers to maintain a high standard of service.

**In this Role**
- Manage Administration of Live reporting to teams files
- Manage Administration of stores within the e-commerce platform (Wynshop)
- Liaise with Metcash Retail Technology team on upcoming store builds & retailer activation timings
- E-Commerce Platform Administration and maintenance
- Assist with trouble shooting Point of Sale issues as they arise
- Assist with hyper care of retailer order processing & fulfillment
- Assist with and monitor order fulfilment via integration services with third party delivery providers

**You’re Likely a Match If**
- Some liquor product knowledge would be preferred
- Technical Knowledge
- Excellent MS Excel knowledge
- High level understanding of e-commerce
- Be able to work within a small team and across multiple teams.
- Possess excellent written skills and a professional but friendly phone manner.

**What’s on offer**

We’re proud to offer a workplace that supports your well-being, growth, and belonging:
️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion
- ️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025)

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

**About Us**

**_Join us and be part of something bigger_**

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

INFLA #LI-NS1