Ndis Quality Coordinator

2 weeks ago

Newcastle, Australia Sublime Care Full time

**Join our dedicated NDIS service team at Wallsend**:

- **Ensure NDIS compliance across service departments**:

- **Permanent part time role with flexible arrangements**

**Are you passionate about policies, compliance, and auditing?**

**Does working in the NDIS space give you thrills?**

**Your New Employer**
Established in 2019, Sublime Care began with a small but dedicated team, united by a shared vision: to be a guiding light for people with disabilities, helping them navigate the complexities of the NDIS with ease. Today, we employ 100+ employees across the Hunter and Western Sydney regions, who provide person-centred support services to over 100 participants in the following disciplines:

- Community Care
- Accommodation - SIL, SDA and ILO
- Support Coordination, and
- Allied Health.

**Your New Role**

You will be responsible for supporting the Quality Manager to ensure the organisation is compliant with NDIS practice standards, service quality indicators and relevant legislation. You will achieve this by monitoring quality, compliance and risk data and implementing quality projects and initiatives.
- Review and update policies for best practice.
- Coordinate audits and implement action plans.
- Update and train users on Quality Management Registers.
- Monitor Restrictive Practice reporting.
- Address compliance concerns and escalate non-conformances.
- Investigate complaints and incidents.
- Manage Satisfaction Surveys and implement recommendations.
- Develop training material for internal team.
- Update CRM to align with policy and procedure.
- Lead clinical training procedures and allocate work to Educators.
- Manage and support a small Clinical Educator team.

**Your Skills and Experience**
- Demonstrated management experience in the Community Services or Health industry.
- Education in a relevant field (e.g., Social Work, Disability Studies, Compliance) or other relevant community sector qualification or experience.
- Clinical qualifications and experience, e.g., AIN, EN, highly regarded.
- Extensive understanding of NDIS practice standards, legislative requirements, national conventions related to people with disability, and the requirements of service delivery under the frameworks/principles.
- Demonstrated ability to develop, plan, establish and operate quality driven policies and procedures.
- Strong understanding of quality management systems and compliance protocols, including experience conducting audits, investigations, and risk assessments.
- Highly developed communication skills, customer service and time management skills to manage and meet demand of multiple tasks, competing priorities and deadlines.

To work with Sublime Care, you will also be required to provide evidence of the following:

- Australian Working Rights
- NDIS Worker Screening Check
- Working with Children Check
- Driver Licence
- COVID-19 Vaccination (minimum two doses) 3.

***

**Your Benefits**
- Hourly rate based starting from $40ph + super
- 3 x days each week with days to be negotiated
- Professional, supportive, and fun team environment
- Birthday and anniversary celebrations
- 6-monthly team building activities
- Access to free EAP services.

**Your Application**

We look forward to knowing how you best meet the criteria for this role Submit your updated resume and a cover letter outlining your skills and experience. Applications received without a cover letter may not be considered.

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