Helpdesk Analyst

2 weeks ago

Sydney, Australia Antipodes Full time

**Position Overview**:
**Key Responsibilities**:

- Diagnose and troubleshoot hardware and software issues.
- Escalate complex issues to senior IT staff as necessary.
- Document all interactions and resolutions in the ticketing system.
- Assist in the setup and configuration of new hardware and software.
- Participate in IT projects and initiatives as needed.
- Maintain knowledge of current technology trends and best practices.

**Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Previous experience in a helpdesk or technical support role preferred.
- Strong understanding of Windows and Mac operating systems.
- Familiarity with networking concepts and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and training.

**Job Types**: Full-time, Part-time

Pay: $31.46 - $42.64 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Health insurance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Commission
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips

Work Location: On the road

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