Aged Care Navigation Specialist

Bethanie is a leading not for profit aged care provider based in Western Australia. For 70 years, we have been empowering ageing Australians to lead their most meaningful lives by recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

We’re on a mission to create a better world not just for ageing Australians, but their communities as well, and we believe that to make this difference, you need the right people by your side.

We have an exciting opportunity for an Aged Care Navigation Specialist to join our Central Services Team. Based at our Support Services Office in West Perth, this role will have a focus on admissions to our Aged Care Homes in Yanchep, Kingsley, Gwelup and Innaloo.

In this role, you will provide information, support and advocacy to customers as they navigate the complex aged care system. Our Aged Care Navigation Specialists work with customers to understand their needs, identify available options and make informed choices about their care.

This role is offered on a permanent full time basis, working 38 hours per week across Monday to Friday. Flexible working arrangements are supported, with a mix of office based and work from home available. As this role supports multiple locations, it’s important to note that regular travel between sites north of the river will be required. A travel allowance will be provided to you in support of this.

**About You**
- Demonstrated ability to communicate and develop relationships with customers / potential residents, their families or representatives and staff
- Excellent customer service skills with a passion for the wants, desires and need of older Australians
- Demonstrated understanding of sales processes, budgets and sales targets
- The ability to contribute to meeting sales targets and maintaining healthy occupancy levels
- Proven experience in roles that require maintaining confidentiality
- A working knowledge of Home Care funding programs, Aged Care Quality Standards, Medicare claims, AN-ACC classification and the My Aged Care Service and Support Portal is desirable
- A strong understanding of the Microsoft Office suite, as well as database / CRM software
- The ability to work independently and autonomously, but also as part of a team
- Willingness to uphold the Mission, Vision and Values of The Bethanie Group
- Willingness to obtain relevant vaccinations

**The Role**
- Provide customers with the information and assistance they require about the aged care system, including eligibility requirements, available services and supports and accessing My Aged Care Service and Support Portal
- Support informed decision-making regarding the delivery of care and services across the continuum of aged care
- Proactively manage enquiries with the view to convert enquiries into sales and admissions, while maintaining compliance with internal Bethanie systems
- Foster relationships with respite residents and their families to optimise re-admission and permanent conversions
- Manage waitlists and vacancy boards in Epicor (our CRM system), including working closely with Home Care, Village and Facility Managers, including looking at Home Care as an interim option for customers in the waitlist
- Engage and develop strong relationships with internal teams including Admissions Coordinators, Case Managers and other healthcare professionals, to facilitate and optimise the onboarding process
- Monitor and communicate changes in legislation that affect subsidies and / or funding
- Review the National Screening and Assessment Form (NSAF) and / or Integrated Assessment Tool, including identifying the prospective AN-ACC classification, and highlighting any concerns in the delivery of care and services

**Working with Bethanie**
Many of us work because we want to make a difference. As a company, we know we can only do this by providing our people with the best education, facilities and support to make a truly fulfilling career, feel fulfilled.

As well as being part of an engaging and caring work environment, you will also have access to the following benefits:

- Salary packaging up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases
- A rewarding career with a supportive culture
- A comprehensive mental health and wellbeing program and free flu vaccinations each year
- Professional development and training opportunities
- A focus on flexibility and work life balance

**To Apply**

Please click on the link to upload your CV before the closing date. We hope to interview sooner so don’t delay