Team Leader

2 weeks ago

Melbourne City Centre, Australia Recoveriescorp Full time

**Job no**: 493246
**Work type**: Fixed-Term, Full-time
**Location**: Melbourne CBD
**Categories**: Customer Service

Working as a Team Leader, you will inspire and support a team of Customer Service Representatives to deliver outstanding service with every interaction. You will drive a culture of excellence by ensuring high-quality customer experiences and maintaining standards that align with client expectations. You will also act as the main point of contact for client queries, helping to build strong and trusted relationships.

**In this role, you will;**
- Manage both individual and team performance to drive excellence.
- Encourage a culture of high performance and quality, with a focus on clear communication standards.
- Directly liaising with clients to address queries, requests, and reporting needs.
- Contribute to the development and execution of strategic initiatives.
- Implement continuous enhancements to systems and processes for improved efficiency.
- Provide regular reporting as per requirements.

**What You’ll Bring;**
- Proven experience in leading Contact Centre teams.
- Familiarity with Contact Centre technology and systems.
- Experience in the utilities industry is a plus - but not essential

**We are a Circle Back Initiative Employer - we commit to respond to every applicant.**

**What’s in it for you;**

Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

To ensure your development you will have access to learning & development programs. You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.

**About Us;**

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

**Advertised**: 20 May 2025 AUS Eastern Standard Time
**Applications close**:

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