Chief Customer Experience Officer

18 hours ago

Sydney Western Suburbs, Australia TSHR Full time

**Chief Customer Experience Officer**
- Enhance customer experiences and grow sales across ANZ store network, wholesale, commercial &digital trading businesses.
- Motivate and lead a team while building a culture of empowered accountability.
- GM Stores or Head of Retail background with Ecomm responsibility is ideal.

With 150 stores spread across Australia and New Zealand and the arrival of a new CEO, this already successful retail market leader is about to further transition and grow with its recognised offer of quality, range, and value for money the cornerstone of its success.
Reporting to the CEO this newly created C level role is responsible for growing sales and enhancing customer experience across all channels of the business through supporting the development of strategic programs and then leading the implementation and execution to ensure continuous improvement.
Specific areas of importance include:

- ensuring customer interactions are done in line with customer expectations through strategic and operationally excellent programs.
- development and implementation of growth strategies within sales channels
- partner with the senior team to create and implement clear procedures and guidelines to be implemented within the sales channels.
- monitor KPIs - Team engagement, Team retention, Net Promoter Score, Revenue, Margin, Cost of Doing business.
- Build a collaborative culture that strives for excellence through empowered accountability.

Other qualities sought include:

- Solid commercial, financial and analytical skills
- Demonstrated knowledge in building best practice customer experience delivery across multi channels.
- Strong decision-making ability
- Ability to deliver top quartile team engagement through development and delivery of training programs in collaboration with HR team to help build team capability through implementation of appropriate learning pathways and succession plans.
- A real passion and excitement for the retail industry - the levers within and the future it holds.
- Relevant business qualifications (preferred).

**To apply**, please provide a word document CV and direct to Garry Connell using the appropriate link and quoting reference #10161.

  • Chief Customer Solutions Officer

    18 hours ago

    Sydney Western Suburbs, Australia TSHR Full time

    **Chief Customer Solutions Officer** - Lead the Merchandise and Planning teams to deliver maximum customer solutions. - Motivate and lead a team while building a culture of empowered accountability. - GM Merchandise or Head of Product background with additional services responsibility is ideal. With 150 stores spread across Australia and New Zealand and the...

  • [High Salary] Chief Officer

    2 weeks ago

    WA - Perth - Inner and Western Suburbs, Australia CSL AUSTRALIA PTY LTD Full time

    About CSL CSL Australia (“CSLA”) was established in 1999 and is the largest owner of and operator of dry bulk coastal vessels operating in Australian waters. CSLA is the major supplier of shipping services to the construction and building industries. CSLA is a division of The CSL Group Inc. (“CSL”) which operates a highly diversified fleet of...

  • Executive Officer

    2 weeks ago

    Sydney Western Suburbs, Australia NSW Corporate & Enabling Services Full time

    **_Do you want your work to make a difference for NSW?_**: - Working with and coordinating corporate and enabling functions that support our vision of creating thriving environments and communities for every generation._ - **Ongoing, full-time or part-time (minimum of 28 hours per week) opportunity**: - **Office location flexible (upon negotiation) across...

  • Customer Experience Manager

    5 days ago

    Sydney Western Suburbs, Australia HAYS Full time

    Customer Experience Manager. 130,000 - 140,000 + super. International brand. **Your new company** Our organisation is powered by the brightest minds in e-commerce, technology, media and data to transform the way people live and shop. Our digital team brings together some of Australia’s brightest minds. From complex and creative, to innovative concepts for...

  • Executive Assistant to Chief Customer Officer

    2 weeks ago

    Sydney, Australia Sprint People Full time

    1:1 EA role to Chief Customer Officer - start your C-Suite career! - Modern CBD Office + WFH days | Supportive network of EA's - Commencing September - 10 mth Mat leave cover - $40-45 p/h+super Are you an ambitious, aspiring senior EA keen to drive your C-suite EA career forward? Want to work with one of the nicest bosses in all of Sydney? If you will be...

  • Experience Leader

    6 days ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Chief Financial Officer

    2 weeks ago

    Sydney, New South Wales, Australia EVDIRECT Full time $120,000 - $250,000 per year

    Company Description is the official distributor of BYD Cars in Australia, representing one of the world's largest EV companies. With an exciting range of more than six high-quality BYD EV models to be offered to Australian customers by 2023, aims to deliver the best price, quality, care, and support in EV purchases. By not relying on the traditional...

  • Chief Executive Officer

    5 days ago

    Sydney, Australia Davidson Group Services Full time

    Lead the Australasian College of Physical Scientists & Engineers in Medicine - Focus on member support, advocacy, and growth - Manage government and industry relationships - Flexible on location The Australasian College of Physical Scientists and Engineers in Medicine (ACPSEM) is a professional college that certifies, registers and promotes Medical...

  • Chief Executive Officer

    4 weeks ago

    Sydney, New South Wales, Australia MKD TRANSCORP PTY LTD Full time

    Base $400,000 plus, & performance based incentiveOverviewMKD Transcorp is a family-founded transport and logistics company, established in 1999, specialising in contract logistics, general freight, container transport, container storage, and refrigerated transport solutions. With a reputation built on reliability, compliance, and customer service, we are...

  • Chief Executive Officer

    4 weeks ago

    Sydney, New South Wales, Australia MKD TRANSCORP PTY LTD Full time

    Base $400,000 plus, & performance based incentiveOverviewMKD Transcorp is a family-founded transport and logistics company, established in 1999, specialising in contract logistics, general freight, container transport, container storage, and refrigerated transport solutions. With a reputation built on reliability, compliance, and customer service, we are...