Chief Customer Solutions Officer

6 days ago

Sydney Western Suburbs, Australia TSHR Full time

**Chief Customer Solutions Officer**
- Lead the Merchandise and Planning teams to deliver maximum customer solutions.
- Motivate and lead a team while building a culture of empowered accountability.
- GM Merchandise or Head of Product background with additional services responsibility is ideal.

With 150 stores spread across Australia and New Zealand and the arrival of a new CEO, this already successful retail market leader is about to further transition and grow with its recognised offer of quality, range, and value for money the cornerstone of its success.

Reporting to the CEO this newly created C level role is responsible for ensuring all channels have the optimal products and services combination to exceed the customer's desired solutions, to underpin group sales and profit growth through a high level of current and future customer satisfaction. This includes solving problems for current and future customer through the products and services offered across all channels the business operates in.

Specific areas of importance include:

- Ensuring maximum performance - including sales and profitability - is achieved through ranges, services, promotions and optimisation of sales and profit per sales person or SQM of space occupied by the ranges and services offered.
- Leading the Merchandise and Planning teams to deliver maximum customer solutions while maximizing commercial outcomes from the capital invested.
- Develop best practice merchandise team structure, skills, and capability to deliver highly engaged high performing teams that deliver continuous improving customer solutions in a collaborative culture that strives for excellence through empowered accountability.
- Maximizing capital returns through range management, data lead inventory management, demand planning forecast capability ensure maximum available products and services across all channels.

Other qualities sought include:

- Advanced Negotiation skills, along with relationship and supplier management
- Best practice product procurement practices and a strong understanding of market trends
- Solid commercial, financial and analytical skills
- Ability to deliver top quartile team engagement through development and delivery of training programs in collaboration with HR team to help build team capability through implementation of appropriate learning pathways and succession plans.
- A real passion and excitement for the retail industry - the levers within and the future it holds.
- Relevant business qualifications (preferred).

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