Customer Service Officer

Byron Shire Council is focused on partnering with our community and offers pristine beaches, diverse lifestyles, a magnificent natural environment and a subtropical climate.

Byron Shire Council has a high performance, collaborative culture and we value our employees.

As a employee you would partner with an organisation that is taking steps in all areas to reduce our carbon emissions and be an innovative and sustainable council.

We provide a rewarding and flexible working environment and celebrate our values of:

- We lead with enthusiasm and purpose
- We are open, honest and respectful
- We foster well-being and creativity
- We achieve our goals and succeed together

**We are looking for**:
If you are looking for an exciting opportunity then this may be the role for you. We have passion and enthusiasm and are looking for like-minded people to join us on our journey.

Byron Shire Council is currently seeking an enthusiastic Customer Service Officer. The position plays a key role in delivering effective service to customers, ensuring service excellence.

Some specific tasks include:

- Promote the image of Council by providing a professional public interface between Council and its customers.
- Provide a high level of customer service through operation of the switchboard and Council telephones by promptly receiving calls and enquiries in an efficient and courteous manner.
- Providing cashier services to customers and undertaking associated tasks including receipting, cash balancing and reconciliation.
- Ensure cash is securely handled at all times.
- Data entry and maintenance of Council databases.
- Participate in and develop a teamwork approach and plan daily operations in conjunction with the team and Supervisor, for the provision of effective services for the Customer Service Team and Council.
- Preparation of quality word processing documents as required.
- Identify, recommend, and implement improvements in the provision of customer service.
- Ensure Council’s advertising is compiled and forwarded to print media outlets within timeframes and payments processed as required.
- Ensure Council’s internal telephone list and Emergency Situation Switch procedure is kept up to date and accurate.

Enjoy our Employee Benefits

This opportunity offers:

- A permanent full time or 2 part time positions for the right applicants (Total hours per week 35)
- Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $1,068.29 to $1,237.77 per 35 hour week (dependent upon skills and experience)
- Brightness of future
- Security

Other benefits include:

- 10.5% superannuation
- Access to Long Service Leave from 5 years service
- Education and training support
- Flexible work hours
- Attractive salary packaging scheme.
- Employee Assistance Program (4 sessions per year)
- Fitness Passport
- Health and Wellbeing days
- Opportunity to work with an experienced and committed team

**Location**:
This position is based at Mullumbimby, however Council can require you to work from other work sites as required for operational reasons.

**Contact**:
Renae Fegent - Customer Service Coordinator - 0266267329 - Business Hours

**Closing date**:
**Position Description**:
Download the Position Description (PDF,159KB)

We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

**Pre-Employment Screening Process**:

- **Functional Health Assessment**:If applicable, the functional health assessment evaluates your physical and functional capacity against the physical demands necessary to safely perform the job for which you have applied.

**HOW TO APPLY**:
**Option 1 - Written Application**:
You may wish to prepare your responses in a Word document, and then COPY and PASTE into the fields below.

**Step 2**: Attach your resume/CV and a cover letter (optional). Once you have attached your document/s click 'Next'.

**Option 2 - Audio File Application**:
**Step 1**: Scroll down and review the Questions that you are required to answer.

**Step 2**:Record an audio file of your responses and save the file (the file must be in an MP3 format and less than 50MB). Please note that all questions with a drop box or a check box as well as the reference checks details can not be answered via audio file and must be completed below.

**Step 4**: Attach your resume/CV, a cover letter (optional) and your audio file. Once you have attached your documents click 'Next'.