Experienced Customer Service Representative

4 days ago

Chatswood, Australia Visionary Alliance Optical Full time

**Job Title**: Experienced Customer Service Representative
- Optical Industry

**Location**: Chatswood, NSW

**Job Summary**: We are seeking an experienced, friendly, motivated Customer Service Representative to join our team. In this role, you will work in the practice to deliver exceptional customer service by assisting customers in selecting eyewear products, and ensure a pleasant and professional practice experience.

Fluency in conversational and written English is required; the ability to converse also in Chinese (Cantonese/ Mandarin) is preferred.

**Key Responsibilities**:

- Greet customers warmly and assist them in finding the right eyewear solutions.
- Provide detailed information about frames, lenses, and other optical products.
- Process transactions accurately using the clinical record management system.
- Maintain an organized and visually appealing store environment.
- Stay updated on current trends in eyewear and optical technology.
- Assist with inventory management and restocking shelves.
- Handle customer inquiries and resolve any issues effectively.
- Collaborate with team members to achieve sales goals.

**Qualifications**:

- High school diploma or equivalent; experience in retail or customer service.
- Strong interpersonal and communication skills.
- Ability to work under pressure.
- Detail-oriented with a focus on customer satisfaction.
- Flexible schedule, including Saturdays.
- Basic knowledge of optical products is a plus, but not required (training will be provided).

**Benefits**:

- Employee discounts on eyewear products.
- Opportunities for career advancement and professional development.
- A positive and supportive work environment.

**Job Types**: Permanent, Casual

Pay: $25.65 - $37.54 per hour

**Benefits**:

- Employee discount

**Experience**:

- customer service: 1 year (required)

**Language**:

- Chinese (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 01/08/2025
Expected Start Date: 03/08/2025

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