Solution Specialist

About the Team
The Custom Solutions team is within the Data Analytics and Custom Solutions branch at CHQ. We design, develop, and support tailored digital solutions using Microsoft 365 tools such as but SharePoint Online, Power Apps, Power Automate, and Microsoft Forms. Our work supports clinical and operational teams across CHQ by streamlining workflows, improving data capture, and enabling more efficient, user-friendly digital processes. We also contribute to uplift in digital capability through coaching.
About the Role
Develop and support custom Microsoft 365 solutions (including SharePoint Online, Power Automate, Power Apps and Microsoft Excel) that meet business requirements.
Collaborate with stakeholders to design, build, and implement solutions that improve workflows and support high-quality care.
Produce and maintain high-quality, clear and detailed documentation such as solution designs, technical notes, and user guides to support delivery and handover.
Troubleshoot and support Microsoft 365 custom solutions. This includes investigating reported issues, addressing solution defects, and communicating escalations with the delegated line manager.
Prepare and facilitate individual and group coaching sessions relevant to business requirements through face-to-face and/or virtual delivery using Microsoft Teams.
Maintain a sound understanding of technical processes, procedures, and best business practices in relation to the use of Microsoft 365 Technology.
Assist to develop clinical forms within the CHQ Clinical Forms Catalogue in accordance with the Clinical Forms Management Procedure. This includes form design using Adobe InDesign, Adobe Acrobat DC, and Microsoft Word, consultation with Health Information Services, and maintaining the Clinical Forms Catalogue on QHEPS.
Maintain personal accountability for work delivery, timelines, and communicating risks or blockers proactively.
Actively participate as a member of a team, maintain cooperative relationships, and can adapt to change and contribute to quality improvement activities as a part of the Data Analytics and Custom Solutions service.
Other duties related to the Data Analytics and Custom Solutions service as delegated by the line manager.
About Children's Health Queensland Hospital and Health Service (CHQ HHS)
Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.
Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.
Inclusion and diversity
To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.
Some of the great benefits of working at CHQ HSS
If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:
Opportunities for professional growth and development
Competitive renumeration
Annual pay increases
12.75% employer superannuation contribution
17.5% annual leave loading
Salary packaging
Employee wellness and assistance program
Work/life balance, variety, and flexibility
You can find out more about why it's so great to work at CHQ HHS here.This work is licensed under a Creative Commons Attribution 3.0 Australia License.