National Security Operations Coordinator

1 week ago

Gladesville, Australia Assetlink Full time

**About Assetlink**:
Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care, and mining sectors.

**About the Role**:
**Key Responsibilities**:

- Extract, review, and analyse operational data from systems such as ServiceNow, Beakon, and Kronos to identify trends and support data-driven decision-making.
- Build and maintain reports, dashboards, and compliance summaries for internal stakeholders and client use.
- Analyse rostering data to identify award breaches (e.g., overtime, penalties) and reconcile rostered vs actual hours.
- Conduct compliance checks on security licences, training completions, certifications, and onboarding records.
- Coordinate and maintain documentation for incident debriefs, audit actions, and national reporting requirements.
- Liaise with site teams, subcontractors, and support functions to ensure operational delivery aligns with governance and compliance standards.
- Maintain data integrity across core systems and support quality assurance processes for all reporting.
- Provide operational oversight and coordination across a portfolio of small-format retail centres.

**What you’ll need**:

- Current and valid security licence
- Certificate II or III in Security Operations (or equivalent)
- Intermediate Microsoft Excel skills — including formulas, pivot tables, conditional formatting, and data filtering
- Experience working with platforms such as ServiceNow, Beakon, Kronos, or Workforce Management (WFM) systems
- Solid understanding of rostering, scheduling systems, and award interpretation (Security Services Industry Award 2020)
- Demonstrated ability to analyse and reconcile timesheets, rosters, and licensing records
- High attention to detail in reporting, audits, and documentation
- Strong written and verbal communication skills
- Ability to build relationships with site managers, subcontractors, and internal stakeholders
- Proven time management skills — comfortable working across multiple priorities and deadlines
- Experience in a security coordination, compliance, or workforce planning role (highly regarded)

**What we offer you**:

- Reward & Recognition Incentives.
- Ongoing training and development.
- A safe and supportive working environment.
- Career development.

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service then we’d love to hear from you, ’.

**_ Assetlink's Diversity Commitment_

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