Customer Connect Officer

5 days ago

Camberwell, Australia City of Boroondara Full time

Customer Connect Officer
Support the delivery of vital Council services
**Multiple positions available**: limited tenure fixed term, casual, ongoing
Salary $76,517.83 per annum (Full time equivalent) (plus super and RDO)
Boroondara is changing We are in the midst of implementing a major business transformation. This change is crucial to delivering on our commitment to become a truly customer centric organisation. Through technology, innovation, collaboration and leadership, we are realigning how we work together to enhance the customer experience.
A little bit about the role
Reporting to the Team Leader - Customer Connect you will play an integral part in our transformation journey providing high quality services and support for our community.
Whilst you will work across a minimum of 2 channels your primary focus will be phone based so we are looking for people who are strong communicators who enjoy helping people and solving problems in a contemporary contact centre environment.
You are keen to work for an organisation that will invest in your ongoing learning and development in a fast-paced environment where we put the customer at the centre of everything we do.
Want to know more?
Check out the Position Description
Why join us
This is a fantastic role to showcase your existing knowledge, experience and enthusiasm, and develop your skills further. You will join an exciting team, where peer-to-peer learning and collaboration will be a core component that drive success.
**You will join a great work environment which offers**:

- flexible work hours and hybrid working after your training period
- active learning and development opportunities
- prime office location in Camberwell surrounded by cafes, retail and restaurants
- generous parental leave and other leave entitlements
- wellbeing programs, free flu vaccinations,12 RDO’s a year and more.

Employment requirements
- Applicants must have the right to work in Australia.
- Preferred applicants will be required to undergo a National Police Record Check

How to apply
If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website boroondara.vic.gov.au/careers
If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website boroondara.vic.gov.au/careers
Working together
We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Transforming Boroondara Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.
S-DNI

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