Operations Co-ordinator

2 days ago

Callala Bay, Australia Professional Holiday Homes Full time

Are you a born organiser?
- Superior time and task management skills?
- Great with technology?
- A calm and friendly personality?
- **Read on**_

We are one of the fastest growing holiday rental management companies in Australia. We are seeking a super organised individual to join our agile, dynamic team environment at our Culburra Beach and Callala Bay offices.

**Summary**:
The operations co-ordinator role assists the Operations Manager to ensure that that properties are onboarded in a speedy and professional manner and are monitored for continuous improvement.

In addition the role is responsible to assist with monitoring and improving quality across the organisation and 3rd party suppliers.

**Detailed Tasks**:

- Analysing reports (housekeepers, property performance) and implementing improvements
- Responding to guest reviews on all platforms
- Documenting / updating operational processes and procedures
- Liaising with OTA’s to improve property performance
- Liaising with 3rd party service providers (improvements / performance)
- Training customer service staff
- Recruiting, inducting, assigning and re-assigning housekeepers
- Onboarding new employees
- Conducting housekeeper spot checks
- Providing Monthly Housekeeper update including Awards
- Conducting Property Inspections and creating Improvement plans for owners
- Conducting Property Inspections prior to photos and monthly premium properties
- Managing maintenance tasks
- Customer Service as required
- Other tasks as requested by Operations Manager

**Skills required**:

- Excellent organisational & time management skills
- Able to manage multiple concurrent tasks efficiently and productively
- Able to switch between customer service and other tasks as required
- Attention to detail
- Project management skills / knowledge

**Attributes**:

- Professional
- Excellent communication skills - both written and oral
- Good skills with google sheets / docs
- Positive attitude
- Willingness to learn
- Confident with different technologies
- Calm under pressure

**Experience required**:

- Minimum 12 months experience in a similar role
- Experience with holiday rentals / short-term rentals highly regarded

**Location**:
Callala Bay

**Salary**:
$65-70k pa + Super (dependant upon experience)

**Days / Hours of work**:

- 5 days - 7.5 hours per day between 9am to 6pm (can start at 9 or 10am) Mon to Fri

**Salary**: $65,000.00 - $70,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

Licence/Certification:

- National Police Certificate (preferred)
- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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