Fleet Coordinator

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**Title**:
Fleet Coordinator

**Department**

Operations

**Company Overview**:
MNX, a UPS company, is a leader in time and mission critical logistics and supply chain services. Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router, a hard drive encrypted with a summer movie release or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX.

**Job Overview**:
The Fleet Coordinator is responsible for coordinating and scheduling the dispatch of drivers, ensuring timely deliveries, and maintaining communication with drivers and clients as well as internal stakeholders

**Responsibilities**:

- Coordinate and schedule the dispatch of drivers for timely pickups and deliveries.
- Assess workload and allocate maximizing fleet utilization.
- Communicate with drivers to ensure efficient routing and adherence to delivery schedules.
- Monitor and track delivery progress and address any issues or delays that may arise.
- Liaise with clients to provide updates on delivery status and address any concerns.
- Collaborate with other departments to ensure smooth coordination of logistics operations.
- Identify opportunities for process improvements and contribute to the development of best practices
- Ensure all deliveries/pickups are done efficiently & all specific customer requests are communicated to the transport team
- Maintain and monitor data management system to organise fleets as per various schedules and requests.
- Ensure fleet availability to meet all requests by scheduling and planning
- Oversee the vehicles for maintenance and ad-hoc repair work where required
- Monitor and ensure the fleet operation is compliant with local and state rules and regulations
- Attend to driver queries
- Ensure all freight returned back to MNX is handed to the correct departments with a POD
- Ensure all Drivers complete GPS tagging at the start and end of each working day
- Colloborate with the Customer Account Managers and Customer Service support staff to ensure service delivery standards are met.
- Improve operational and logístical service standards and maintain quality of service
- Tracking and tracing of trucks, report delays and customs issues to appropriate departments.
- Troubleshoot problematic deliveries such as damaged items or closed sites.

**Skills and Experience**:

- Minimum of 1 years' experience in a similar role
- Able to work from complex instructions and procedures.
- Able to co-ordinate work in a team environment under limited supervision.
- Responsible for the quality of their own work.
- Possesses sound interpersonal and communication skills.

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.

**Employee Type**:
Permanent

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