Customer Care Executive

5 days ago

Adelaide, Australia Rentokil Initial Full time

We are looking for a Customer Care Executive to join our team in Adelaide on a full-time permanent basis. This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence. This roles primary function is retaining customers and building long term relationships. **The core responsibilities in this role include**: - Providing support to national and key clients - Drawing up contracts for services offered - Processing purchase orders - Planning and booking technician jobs for smooth client service - Liaising with customers on a daily basis - Processing enquiries efficiently and pro-actively resolving client issues - Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables - Make outgoing calls to our existing client database to promote our products and services - Previous working experience in a similar role (customer service/ administration/ account management) - Is experienced in customer retention - High attention to detail and excellent organisational skills - Excellent customer service skills - Intermediate computer skills - Complaint handling and conflict resolution skills - Ability to work under pressure, multi-task, and work autonomously - Outstanding verbal and written communication skills - Love working in a team environment Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills. Rentokil Initial Employee Testimonials "I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself." Deb Morris Customer Service Manager "I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years." Sierra Warrington Client Retention Manager

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