Customer Service Administrator

15 hours ago

Yennora, Australia Epson Full time

**Our Organisation**

Epson is a global leader in imaging technologies. We work in harmony with our environment and communities to make things that improve the way we all live and work.

At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.

**About the Role**

To deliver a high standard of post-sales support, both technical and administrative, for all products distributed in Australia and New Zealand.

To adhere to Epson policies and procedures; to liaise with management to maintain customer expectations and Epson objectives and targets.

Key areas of the role are:

- General Matters & Administrative
- Systems
- Service Agent Administration
- Troubleshooting and problem solving

**Qualifications and Experience**
- At least 2 years in a clerical role
- Customer focused
- Good working knowledge of SAP is advantageous
- Strong verbal and written communication skills
- Strong interpersonal skills
- Strong organisation and prioritising skills
- Problem solving skills and ability to think outside the box
- An ability to multi-task
- Positive team player
- ** **Flexible

**What we offer you**
- Birthday leave
- Volunteer Leave
- Free parking (Yennora sites)
- Staff discounts on Epson products
- Staff discounts on Seiko watches
- Epson’s default super fund coverage and additional insurance coverage at no expense to the employee

**How to Apply**
- Only shortlisted applicants will be contacted
- You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role
- Recruitment Agencies - Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time. If we find that we do need agency assistance, we will be in touch

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story

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