Eoc Technical Subject Matter Expert

**Job no**: 893352
**Work type**: Full time
**Location**: Adelaide Metro Eastern
**Categories**: Emergency Services and Emergency Management, Information/Communication Technology
- **Salary: ASO8 / $121,107.00 - $125,679.00 p.a.**:

- **Full Time / Term Contract (up until 31 March 2026)**
- **5063 / EASTWOOD**

**About Us**:
SA Ambulance Service (SAAS) is South Australia’s provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.
- Our Vision_: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.
- Our Mission_: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.
- Our Purpose_: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state’s emergency preparedness and health response capability.

**Our Values**:
**_ PATIENT FOCUSED_**: We will put our patients and the safe and quality care we provide them first; in everything we do.

**_TEAMWORK_**_:_ We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.

**_ INTEGRITY AND HONESTY_**_:_ We accept and uphold the standards and expectations of our organisation and communities.

**_RESPECT AND COURTESY:_** We will always be respectful and courteous toward our patients, each other, and all those we work with.

**_COMMUNITY COLLABORATION_**: We value our role in the community, and we value the communities we serve.

**_CHANGE READY_**: We know our communities’ needs will evolve and we must adapt to meet them.

**_AUTHENTIC LEADERSHIP:_** We will support leadership development for our people at every level.

The New Emergency Operations Centre (NEOC) Technical SME will lead expert high-level strategic technical direction regarding all critical operational Information and Communication Technology (ICT) which are crucial for the delivery of the NEOC and ensure they align with SAAS and government objectives.

The New EOC is a key government commitment to supply the SA Ambulance Service (SAAS) with a new state of the art, fit for purpose, Triple Zero call receipt and dispatch facility.

The role requires the incumbent to take full responsibility for operational ICT services on building design elements with builders, architects, and vendors; system design, configuration, and deployment; quality control of aforementioned works; and coordinating the SAAS technical testing of aforementioned systems. The role is responsible for the major programs and work related to the delivery of the following SAAS responsible NEOC ICT systems: Triple Zero Telephony Solution (TZTS), Radio Frequency (RF) Redundancy Solution, Audio Visual / Operational Wallboard Environment, Operational Desk Design, Structured Cabling, and ICT Communications Rooms.

The role reports to the General Manager, Critical Systems within the Critical Operational Services Directorate.

**What We Offer**:

- Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
- Giving back to the people of South Australia Play a vital role in enhancing the well-being of our community.
- We take care of you Access to a range of staff and wellness support programs

**Key Responsibilities**:
**Providing expert technical advice and guidance on complex ICT planning, design, implementation, and testing activities, ensuring methodical workflow processes and productive system integrations aligned with project objectives.**

**Establishing and maintaining significant relationships with key stakeholders, state agencies, and other ambulance services, ensuring expert input and collaboration in project meetings, technical working groups, and integrated management teams.**

**Providing expert-level strategic technical direction for the planning, design, implementation, and testing of critical NEOC ICT systems, including Triple Zero Telephony Solution (TZTS), Radio Frequency (RF) Redundancy Solution, Audio Visual/Operational Wallboard Environment, Operational Desk Design, Structured Cabling, and ICT Communications Rooms.**

**Developing and overseeing risk management strategies for critical NEOC ICT systems, ensuring the stability, security, and business continuity of systems supporting state-wide emergency operations.**

**Leading the planning and management of technological change initiatives, identifying and evaluating new technologies and opportunities for technical enhancements to NEOC telecommunication operating platforms, ensuring alignment with SAAS NE