Technical Account Manager

Overview

IXOM plays a vital part in the lives of tens of millions of people every day.

We’re the experts behind the scenes, ensuring safe and reliable access and helping industries, businesses, and local communities thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few).

We are supported by over 1,300 people globally and our operations span across four continents and nine countries, with headquarters in Melbourne, Australia.

About your role

Reporting to our Regional Sales Manager, this technical sales role will allow you to nurture existing relationships, while delivering improvements through innovation and creative technical solutions. Most of your customers will be based in the Adelaide region with travel around this area.

In this role, you will work with our broader Process Cleaning Solutions business with a focus on dairy, food and beverage processing and industrial water treatment. You will develop into a subject matter expert in the areas of Dairy Cleaning and Production Process applications.

Along with a competitive salary package and a company vehicle, we promote a fantastic flexible working culture and encourage you to work however you work best.

Key Responsibilities

- Deliver on contractual commitments to customers

- Provide technical support and information to customers whilst delivering productivity improvements through innovation and technical solutions

- Provide responsive account management and customer service

- Prepare and execute customer service plans to improve profitability and satisfaction

- Generate leads through customer interaction (e.g., visits, calls, written correspondence)

- Work closely with Sales and Market managers to identify and develop new customers and products, increasing market share and improving profitability

- Capture market intelligence and competitor information

Skills & Experience

- A tertiary qualification in a technical discipline such as Science, Engineering (Chemical/Process), Food Technology OR/

- Prior experience in a technical based role within the processing industry OR/

- Strong experience in the dairy industry with a good knowledge of dairy processing and CIP processes OR/Excellent communication skills with the ability to build longstanding relationships, negotiate and influence

- Commercial acumen to truly understand the business development cycle, challenge current processes and offer insights to the product/technical management group

You could be a recent graduate, with a relevant degree in a technical discipline and experience in a customer facing role looking to develop your career, or an experienced Account Manager to expand their experience into this technical product suite. Attitude is everything in this position, if you bring us your can-do attitude, we will teach you the rest.

Benefits at IXOM

For a start, you/'ll work for a large global organisation, where you/'ll not only earn a competitive salary, but you/'ll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts.

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally.

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible.

To Apply

If this sounds like you, we’d love to hear from you

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.

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