Service Designer

7 days ago

Canberra, Australia Talent International Full time

**Job Details**:
**Location**

Canberra

**Salary**

AU$100 - AU$160 per hour

**Job Type**

Contract

**Ref**

BBBH92757_1661921407

**Contact**

Connie Tong

**Posted**

about 4 hours ago
- **Federal Government opportunity, based in Canberra**:

- ** Must be Australian citizen and either hold or be eligible to obtain BASELINE security clearance.**

Our client is currently looking for multiple **Service Designers** to help us design and deliver new experiences and improved outcomes for customers and employers as part of the delivery of our digital projects.

**Key responsibilities**:
***

**Skills and Experience**:
Our client is seeking self-driven, curious individuals with a keen desire to learn, adapt, and make continuous improvement; being committed to seeing things through and delivering on key results and objectives.

Applicants should demonstrate an understanding of:

- The DTA Service Design and Delivery Process and Digital Service Standard
- User research methods
- Agile ways of working and scaled agile practices
- Experience design and accessibility in digital services.

**Selection Criteria**:
Essential criteria
- Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and clearly articulate actionable insights and opportunities for service and experience improvement
- Demonstrated ability overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements
- Demonstrated experience working in an Agile team, including the ability to scope and break down work into design deliverables, and tailor methods and processes to set timeboxes
- Demonstrated experience using Miro, Figma, Microsoft PowerPoint and other software to communicate designs for executive and delivery teams

Desirable criteria
- Understanding of the Australian Government's Digital Service Standard and/or the UK Design Council's Double Diamond Model
- Experience working for a federal government agency in a design capacity
- Versatility across a wide range of user experience practices, including stakeholder engagement, information architecture, interaction design, UI/visual design, prototyping and testing.

***

**How to Apply**:

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